Is Lumen a good company to work for as a Customer Service Representative (CSR) II?

Customer Service Representative (CSR) II professionals working at Lumen have rated their employer with 3.2 out of 5 stars in 29 Glassdoor reviews. This is a lower than average score with the overall rating of Lumen employees being 3.3 out of 5 stars. Search open Customer Service Representative (CSR) II Jobs at Lumen now and start preparing for your job interview by browsing frequently asked Customer Service Representative (CSR) II interview questions at Lumen .

Does Lumen pay Customer Service Representative (CSR) II employees well?

Customer Service Representative (CSR) II professionals rate their compensation and benefits at Lumen with 3.4 out of 5 stars based on 29 anonymously submitted employee reviews. This is equal to the company average rating for salary and benefits. Find out more about Customer Service Representative (CSR) II salaries at Lumen.

What are the top reviewed jobs at Lumen?

Software Engineer (279) , Senior Software Engineer (154) , Account Manager (150) , Manager (102) , Network Technician (86) , Project Manager (86) , Customer Service Representative (84) , Network Engineer (84) , Account Director (69) , Sales (62) , Director (60) , Software Developer (59) , Engineer (54) , Broadband Technician (51) , Sales Engineer (49)

What are the pros of working at Lumen according to real employee reviews?

"Benefits are good and the actual fiber network is good once it is up and running." ((in 709 reviews)); "Schedule is flexible and good for work/life balance" ((in 623 reviews)); "The pay is good and the product line is broad" ((in 458 reviews)); "Great people on the local level who truly care about their jobs and taking care of customers." ((in 434 reviews)); "Good culture and down to earth coworkers" ((in 185 reviews))

What are the cons of working at Lumen according to real employee reviews?

"Management is poor and inexperienced as to how to deal with this." ((in 388 reviews)); "Senior leadership from CenturyTel still have the "Old Bell Company" mentality where employees and customers should be seen/pay their bills and not be heard." ((in 155 reviews)); "Annual layoffs recently." ((in 151 reviews)); "low salary and non timely promotions" ((in 141 reviews)); "As a result the majority of the good managers and directors that had the years retired." ((in 134 reviews))

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Lumen

Lumen Customer Service Representative (CSR) II reviews

3.2

32% would recommend to a friend

(29 total reviews)

Kate Johnson

28% approve of CEO

17% positive business outlook

Ratings by category

4.0

Work/Life balance

3.6

Diversity & inclusion

3.4

Compensation and benefits

3.0

Culture & values

3.0

Career opportunities

2.4

Senior management

Customer Service Representative (CSR) II employees have rated Lumen with 3.2 out of 5 stars, based on 29 company reviews on Glassdoor. This indicates that most Customer Service Representative (CSR) II professionals have a good working experience there. Lumen is rated in line with the average (within 1 standard deviation) by Customer Service Representative (CSR) II professionals compared to other employers within the Information Technology industry (3.7 stars).

Ratings by demographic groups

Race / Ethnicity

Gender

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Parent or family caregiver

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Reviews by job title

29 reviews

4.0

Mar 18, 2023

LUMEN IS AN ABOVE AVERAGE EMPLOYER

Account manager ii

Recommend

CEO approval

Business Outlook

Pros

Excellent benefits: healthcare, dental, 401k & free life insurance Decent pay plus commission for sales roles Growth opportunities for outstanding performers Culture is inclusive and promotes diversity Remote work environment, Lumen provides equipment

Cons

Extremely high metrics on which most bonus pay is based Inadequate training (4 weeks of training had replaced 6 weeks training in July 2022) Constant issues with the equipment Lumen provided: lost connection to VPN everyday at least once, and I was hard wired in with an excellent signal... web cam would come on (I think Lumen monitors remote workers through web cam) Leads are old and cold. Literally had to trace the fiber optic cable through Google maps, find small businesses close enough to connect, and then win them over and qualify them.

5.0

Mar 17, 2023

good

Customer service representative (csr) ii

Recommend

CEO approval

Business Outlook

Pros

wfh and very easy and enjoyable

Cons

taking our positions off shore

1.0

Feb 13, 2023

No annual raises, constant job changes, multiple systems for simple tasks

Account manager ii

Recommend

CEO approval

Business Outlook

Pros

The benefits are solid, UnitedHealthcare. Good work/life balance.

Cons

Management is dysfunctional, no annual raises, utilizes too many systems to complete one simple task. Restrictions on selling products

Lumen Response

Thank you for taking the time to leave a review. We agree, Lumen has great benefits and offers a good work/life balance.

Viewing 10 - 12 of 29 Reviews

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Lumen Customer Service Representative (CSR) II reviews

Ratings by category

Ratings by demographic groups

Reviews by job title

LUMEN IS AN ABOVE AVERAGE EMPLOYER

good

No annual raises, constant job changes, multiple systems for simple tasks

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