Is Lumen a good company to work for as a Customer Service Representative (CSR) II?

Customer Service Representative (CSR) II professionals working at Lumen have rated their employer with 3.2 out of 5 stars in 29 Glassdoor reviews. This is a lower than average score with the overall rating of Lumen employees being 3.3 out of 5 stars. Search open Customer Service Representative (CSR) II Jobs at Lumen now and start preparing for your job interview by browsing frequently asked Customer Service Representative (CSR) II interview questions at Lumen .

Does Lumen pay Customer Service Representative (CSR) II employees well?

Customer Service Representative (CSR) II professionals rate their compensation and benefits at Lumen with 3.4 out of 5 stars based on 29 anonymously submitted employee reviews. This is equal to the company average rating for salary and benefits. Find out more about Customer Service Representative (CSR) II salaries at Lumen.

What are the top reviewed jobs at Lumen?

Software Engineer (279) , Senior Software Engineer (154) , Account Manager (150) , Manager (102) , Network Technician (86) , Project Manager (86) , Customer Service Representative (84) , Network Engineer (84) , Account Director (69) , Sales (62) , Director (60) , Software Developer (59) , Engineer (54) , Broadband Technician (51) , Sales Engineer (49)

What are the pros of working at Lumen according to real employee reviews?

"Benefits are good and the actual fiber network is good once it is up and running." ((in 709 reviews)); "Schedule is flexible and good for work/life balance" ((in 623 reviews)); "The pay is good and the product line is broad" ((in 458 reviews)); "Great people on the local level who truly care about their jobs and taking care of customers." ((in 434 reviews)); "Good culture and down to earth coworkers" ((in 185 reviews))

What are the cons of working at Lumen according to real employee reviews?

"Management is poor and inexperienced as to how to deal with this." ((in 388 reviews)); "Senior leadership from CenturyTel still have the "Old Bell Company" mentality where employees and customers should be seen/pay their bills and not be heard." ((in 155 reviews)); "Annual layoffs recently." ((in 151 reviews)); "low salary and non timely promotions" ((in 141 reviews)); "As a result the majority of the good managers and directors that had the years retired." ((in 134 reviews))

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Lumen

Lumen Customer Service Representative (CSR) II reviews

3.2

32% would recommend to a friend

(29 total reviews)

Kate Johnson

28% approve of CEO

17% positive business outlook

Ratings by category

4.0

Work/Life balance

3.6

Diversity & inclusion

3.4

Compensation and benefits

3.0

Culture & values

3.0

Career opportunities

2.4

Senior management

Customer Service Representative (CSR) II employees have rated Lumen with 3.2 out of 5 stars, based on 29 company reviews on Glassdoor. This indicates that most Customer Service Representative (CSR) II professionals have a good working experience there. Lumen is rated in line with the average (within 1 standard deviation) by Customer Service Representative (CSR) II professionals compared to other employers within the Information Technology industry (3.7 stars).

Ratings by demographic groups

Race / Ethnicity

Gender

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Parent or family caregiver

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Reviews by job title

29 reviews

5.0

Jul 16, 2024

Loved it at Lumen

Account manager ii

Recommend

CEO approval

Business Outlook

Pros

Lots of support and Communication!

Cons

Lay off rounds can be tough

Lumen Response

Thank you for taking the time to write a review.Unfortunately, at times, restructuring, reorganizations, or realignment to business realities is needed to drive our continued transformation and company growth. These decisions are difficult and not something we take lightly. Lumen understands the impacts these events have on our employees and provides support and guidance through the challenging transitions. We wish you all the best with the next step in your career.

3.0

Jun 28, 2024

Somewhat Chaotic

Account manager ii

Recommend

CEO approval

Business Outlook

Pros

Good people with collaborative mindset.

Cons

Processes are so convoluted you can find yourself on an island looking for answers. Major shift to micromanagement creating a log jam of internal tasks that prevent you from focusing on your job. Poor customer experiences

Lumen Response

Thank you for taking the time to write a review. We appreciate your feedback to help us improve. We're disappointed to hear about your experience. We're committed to growth so we can provide opportunities to support employees.

5.0

Mar 29, 2024

Lumen

Account manager ii

Recommend

CEO approval

Business Outlook

Pros

The Management, the benefits, technology used.

Cons

Health plan is not the best out there.

Viewing 4 - 6 of 29 Reviews

Jobs at Lumen

Account Manager Senior - Inside Public Sector

ACCOUNT MANAGER II - INSIDE PUB SEC

Account Manager II- Regional Enterprise Expansion

Director II Capture & Proposal Public Sector (SLED)

Account Director II- Large Enterprise

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Lumen Customer Service Representative (CSR) II reviews

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