Is Lumen a good company to work for?

Lumen has an overall rating of 3.4 out of 5, based on over 8,444 reviews left anonymously by employees. This rating has decreased by 1% over the last 12 months. 57% of employees would recommend working at Lumen to a friend and 49% have a positive outlook for the business. The best reviews about Lumen have been left by employees working as Intern , Lead Marketing Manager and Lead Project Manager .

Does Lumen pay their employees well?

According to anonymously submitted Glassdoor reviews, Lumen employees rate their compensation and benefits as 3.4 out of 5. Find out more about salaries and benefits at Lumen. This rating has decreased by 2% over the last 12 months.

How satisfied are employees working at Lumen?

57% of Lumen employees would recommend working there to a friend based on Glassdoor reviews . Employees also rated Lumen 3.9 out of 5 for work life balance, 3.4 for culture and values and 3.1 for career opportunities.

What are the top reviewed jobs at Lumen?

Software Engineer (279) , Senior Software Engineer (154) , Account Manager (150) , Manager (102) , Network Technician (86) , Project Manager (85) , Customer Service Representative (84) , Network Engineer (84) , Account Director (69) , Sales (62) , Director (60) , Software Developer (59) , Engineer (54) , Broadband Technician (51) , Sales Engineer (49)

What are the pros of working at Lumen according to real employee reviews?

"Benefits are good and the actual fiber network is good once it is up and running." ((in 688 reviews)); "Good work life balance and flexible" ((in 620 reviews)); "The pay is good and the product line is broad" ((in 472 reviews)); "Great people on the local level who truly care about their jobs and taking care of customers." ((in 443 reviews)); "Work from home and very flexible" ((in 172 reviews))

What are the cons of working at Lumen according to real employee reviews?

"Management is poor and inexperienced as to how to deal with this." ((in 391 reviews)); "Lots of layoffs and re" ((in 156 reviews)); "Poor leadership at the top preaching about how the people are the foundation and then laying them off the next week." ((in 154 reviews)); "As a result the majority of the good managers and directors that had the years retired." ((in 137 reviews)); "Poor upper management and stressful" ((in 129 reviews))

What are employees saying about Lumen layoffs in 2026?

Explore Glassdoor’s employee reviews to understand what current and former employees are saying about Lumen layoffs and their outlook for job security at Lumen in 2026.

What are the top reviewed Lumen locations?

Denver , Monroe , Phoenix , Broomfield , Seattle , Minneapolis , Saint Louis , Boise , Littleton , Salt Lake City , Apopka , New York , Tulsa , Herndon , Saint Paul , Orlando , Overland Park , Portland , Dallas , Omaha , Las Vegas , Atlanta , Raleigh , Chicago , Dublin , Johnson City , Arlington , Columbus , Colorado Springs , Des Moines

Lumen reviews

3.4

57% would recommend to a friend

(7,795 total reviews)

Kate Johnson

70% approve of CEO

49% positive business outlook

Ratings by category

3.9

Work/Life balance

3.7

Diversity & inclusion

3.4

Culture & values

3.4

Compensation and benefits

3.1

Career opportunities

3.0

Senior management

Lumen has an employee rating of 3.4 out of 5 stars, based on 7,795 company reviews on Glassdoor which indicates that most employees have a good working experience there. The Lumen employee rating is in line with the average (within 1 standard deviation) for employers within the Information Technology industry (3.7 stars).

Ratings by demographic groups

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Gender

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Reviews by job title

8K reviews

2.0

Nov 14, 2025

LOVED my job until I was blindly laid off

Senior manager

Recommend

CEO approval

Business Outlook

Pros

Working remotely and being empowered to take lead on new processes. Other opportunities for training such as“Dare to Lead” and Microsoft Copilot, as well as other optional training.

Cons

Leadership doesn’t seem to follow what they’re teaching specific to practicing Transparency, Trust, and Respect. As of 10/30/25 many employees received a phone they were impacted by a reduction in workforce, effective immediately. I understand why there is a need to reduce headcount. But with no notice at all that a lay off was coming is a hard pill to swallow, especially as we’re approaching the holidays. In the past an email is sent asking if anyone has an interest in leaving. It seems these layoffs are the result of leadership over hiring and then laying of loyal employees (who have worked tireless hours without a raise). Meanwhile…. Leadership is getting there large annual compensation while some newly laid off former employees are struggling.

Lumen Response

7mo

Thank you for taking the time to write a review. We need feedback to learn about how we can improve. We're sorry to hear about your experience at Lumen. Unfortunately, at times, restructuring, reorganizations, or realignment to business realities is needed to drive our continued transformation and company growth. These decisions are difficult and not something we take lightly. Lumen understands the impacts these events have on our employees and provides support and guidance through the challenging transitions. Thank you again for your feedback, we truly wish you the best of luck.

1.0

Sep 24, 2025

Stay Away

Sales representative

Recommend

CEO approval

Business Outlook

Pros

It is a job and some people there are nice.

Cons

CEO tries to implement a 'culture' change but really just bows to the board. Would be better if she was just honest about all the layoffs vs. trying to shove her celebrity crush Brene Brown down everyone's throats. Management still leads by fear tactics with middle management afraid to speak up. Lower end sales employees prodded to sacrifice their morals just to make a sale. Nobody really seems to care though, they will just bring in people from outside with promise of greener pastures ahead...

Lumen Response

9mo

Thank you for taking the time to write a review. We're sorry to hear about your experience. Unfortunately, at times, restructuring, reorganizations, or realignment to business realities is needed to drive our continued transformation and company growth. These decisions are difficult and not something we take lightly. Lumen understands the impacts these events have on our employees and provides support and guidance through the challenging transitions. We appreciate your feedback and wish you all the best as you continue on with your career.

1.0

Sep 16, 2025

What a joke

Enterprise account executive

Recommend

CEO approval

Business Outlook

Pros

Great Benefits and employee services

Cons

Too many to list company can’t deliver even the simplest services and if you’re not another Fortune 500 company good luck

Lumen Response

9mo

Thank you for sharing your experience with us. We agree the benefits and employee services are best in class. At Lumen, We believe in helping everyone to reach their full potential, and we recognize that delivering reliable services to our customers is essential to supporting employees in doing their best work. We appreciate your feedback and thank you for being part of the Lumen team.

Viewing 451 - 453 of 7,795 Reviews

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LOVED my job until I was blindly laid off

Stay Away

What a joke

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