Lumen reviews

3.3

55% would recommend to a friend

(7,805 total reviews)
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Kate Johnson

67% approve of CEO

49% positive business outlook

Lumen has an employee rating of 3.3 out of 5 stars, based on 7,805 company reviews on Glassdoor which indicates that most employees have a good working experience there. The Lumen employee rating is in line with the average (within 1 standard deviation) for employers within the Information Technology industry (3.7 stars).

Reviews by job title

8K reviews
3.0
Feb 7, 2018

Broadband Technician

Recommend
CEO approval
Business Outlook

Pros

The pay is good.

Cons

I have been with the phone company for 18 years. It started off as a dream job and now it pays the bills. When you take into account everything the company has taken away from us and the raises in health care I bring home just about the same as I did 18 years ago. The company is also now using more and more contract labor. This means the employees entering homes aren’t vetted like we used to be. They aren’t getting paid well so they don’t really have a vested interest in the company succeeding. That breads lower performance which loses customers which means lower job security for the rest of us.

2.0
Jan 13, 2018
Recommend
CEO approval
Business Outlook

Pros

The only Pros is " Work Life balance" that's it. People stayed in the company because it provided work life balance even though the pay was not up to the market.

Cons

1. No vision with the managers either at Bangalore and especially in Noida. 2. Absolutely no promotion based on performance. In Noida it is even worse. 3.There are people who are still at the level of Software Engineers at 7 years of experience or even more. 4.No growth plan for an employee. 5.Management does not walk the talk. All high talks and zero delivery. 6. A great career destroyer. If you want to retire at the same level at which you join the company , u r most welcome. 7. If you joined as an SE or an SSE in Testing or even in Dev, you will not have any vision even after 7-8 years of service regarding why you are not being promoted. 8.If you join as a Technical Lead and are not ambitious then stay for long. 9.If you are ambitious and want career growth, then PLEASE STAY AWAY from this company. You will ruin your career prospects. 10. Highly useless, absolutely non technical people at the lead level , PL level and Project management level barring few who are good.

3.0
Dec 23, 2017

About average to work for

Anonymous employee
Recommend
CEO approval
Business Outlook

Pros

Average benefits package, with health, excellent for dental, has 401k, and has a dental plan, life insurance options.

Cons

Has been reducing bonuses, and cancelled their Christmas bonus for employees 2 days after it was supposed to hit via a mass email to employees a week before Christmas, as one example of changes and failures to communicate changes that should be communicated far in advance, that employees count on as pay. They also have a habit of working their employees on holidays.

Viewing 613 - 615 of 7,805 Reviews

Glassdoor has 8,454 Lumen reviews submitted anonymously by Lumen employees. Read employee reviews and ratings on Glassdoor to decide if Lumen is right for you.