Lumen reviews

3.4

58% would recommend to a friend

(7,766 total reviews)
avatar

Kate Johnson

71% approve of CEO

49% positive business outlook

Lumen has an employee rating of 3.4 out of 5 stars, based on 7,766 company reviews on Glassdoor which indicates that most employees have a good working experience there. The Lumen employee rating is in line with the average (within 1 standard deviation) for employers within the Information Technology industry (3.7 stars).

Reviews by job title

8K reviews
1.0
Feb 28, 2019

Move on unless you're desperate!

Anonymous employee
Recommend
CEO approval
Business Outlook

Pros

WFH was a nice perk. My team was amazing

Cons

Pretty much everything..... first off let me tell you I am NOT a disgruntled ex-employee! Layoffs about every 8 months, you never knew if today was your day. Morale was in the dumps. Everything was a huge secret, some on my team didnt have access to systems to do their jobs, pay scale was a HUGE secret, could not get a copy so we knew where we were. Although it didnt happen to me, management was REQUIRED to give someone on their team a "needs improvement" at review time regardless if deserved or not (this info was given directly to me from mgmt). At CTL you're just a number. Dont expect to have any clue about anything going on (you'll be lucky to have access to systems and enough info to do your job). They bought Level 3 and the leadership of L3 took over (seems odd that CTL takes on all their debt and then allows that leadership to take over - writing on the wall)! The 4000 layoffs in 18 months were all on the CTL side of the house. Unless you're "teachers pet" dont expect opportunities to move regardless of your contributions to the team or company. CTL is a sinking ship, look elsewhere unless you're desperate.

2.0
Jan 6, 2017
Recommend
CEO approval
Business Outlook

Pros

If you're fairly new to large tech deals this role will help give you the experience needed to go somewhere else. My suggestion is to cut your teeth here and take what you've learned to an organization that can deliver.

Cons

CenturyLink is the epitome of what's wrong with large telecom/IT organizations. They're not limber, they hire the wrong senior leadership (they in turn hire the wrong middle management and so on), they de-incentivize their employees at just about every opportunity, no one understands how compensation works (not even those who work in the comp dept), they have annual layoffs like clockwork (right before the holidays), they manage to take a broken comp structure and make it even worse every January, the list goes on...

1.0
Mar 3, 2022
Recommend
CEO approval
Business Outlook

Pros

Flexible time off and work from home

Cons

1. No yearly merit increases (this is a policy) You will only get a raise if your manager and VP like you enough to give one. 2. In my case Lumen is very proud of their bonus structure, but in reality, you will never meet it at 100%. 3. Lumen says they encourage movement within the company, but in my case not so much.

Viewing 19 - 21 of 7,766 Reviews

Glassdoor has 8,415 Lumen reviews submitted anonymously by Lumen employees. Read employee reviews and ratings on Glassdoor to decide if Lumen is right for you.