Is Lumen a good company to work for as a Solution Support Associate?

Solution Support Associate professionals working at Lumen have rated their employer with 3.4 out of 5 stars in 31 Glassdoor reviews. This is a higher than average score with the overall rating of Lumen employees being 3.3 out of 5 stars. Search open Solution Support Associate Jobs at Lumen now and start preparing for your job interview by browsing frequently asked Solution Support Associate interview questions at Lumen .

Does Lumen pay Solution Support Associate employees well?

Solution Support Associate professionals rate their compensation and benefits at Lumen with 3.1 out of 5 stars based on 31 anonymously submitted employee reviews. This is 9.2% worse than the company average rating for salary and benefits. Find out more about Solution Support Associate salaries at Lumen.

What are the top reviewed jobs at Lumen?

Software Engineer (279) , Senior Software Engineer (154) , Account Manager (150) , Manager (102) , Network Technician (86) , Project Manager (86) , Customer Service Representative (84) , Network Engineer (84) , Account Director (69) , Sales (62) , Director (60) , Software Developer (59) , Engineer (54) , Broadband Technician (51) , Sales Engineer (49)

What are the pros of working at Lumen according to real employee reviews?

"Benefits are good and the actual fiber network is good once it is up and running." ((in 686 reviews)); "Schedule is flexible and good for work/life balance" ((in 632 reviews)); "The pay is good and the product line is broad" ((in 489 reviews)); "Great people on the local level who truly care about their jobs and taking care of customers." ((in 430 reviews)); "They also allow (most) employees the opportunity to work from home which is great." ((in 173 reviews))

What are the cons of working at Lumen according to real employee reviews?

"Management is poor and inexperienced as to how to deal with this." ((in 388 reviews)); "Senior leadership from CenturyTel still have the "Old Bell Company" mentality where employees and customers should be seen/pay their bills and not be heard." ((in 159 reviews)); "Annual layoffs recently." ((in 152 reviews)); "low salary and non timely promotions" ((in 135 reviews)); "As a result the majority of the good managers and directors that had the years retired." ((in 133 reviews))

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Lumen

Lumen Solution Support Associate reviews

3.4

42% would recommend to a friend

(31 total reviews)

Kate Johnson

69% approve of CEO

33% positive business outlook

Ratings by category

4.4

Diversity & inclusion

4.2

Work/Life balance

4.0

Culture & values

3.1

Senior management

3.1

Compensation and benefits

2.7

Career opportunities

Solution Support Associate employees have rated Lumen with 3.4 out of 5 stars, based on 31 company reviews on Glassdoor. This indicates that most Solution Support Associate professionals have a good working experience there. Lumen is rated in line with the average (within 1 standard deviation) by Solution Support Associate professionals compared to other employers within the Information Technology industry (3.7 stars).

Ratings by demographic groups

Race / Ethnicity

Gender

Sexual orientation

Disability

Parent or family caregiver

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Reviews by job title

31 reviews

1.0

Jan 21, 2024

Avoid if you can

Solutions architect

Recommend

CEO approval

Business Outlook

Pros

The majority of roles are remote.

Cons

Company in a state of stagnation - empty cubicles, gloomy faces, salaries that haven't been changed in years. A lot of politics and bias.

4.0

Nov 2, 2023

Good Company

Solution support associate

Recommend

CEO approval

Business Outlook

Pros

Remote work, not too demanding

Cons

Hard to get promoted, and they lye about how quickly you will get promoted. Takes longer than they say.

3.0

Sep 18, 2023

Review

Solutions architect

Recommend

CEO approval

Business Outlook

Pros

Good Work Life Balance and supportive management

Cons

Lack of exposure to other facets of the business

Viewing 7 - 9 of 31 Reviews

Jobs at Lumen

OPERATIONS TECHNICIAN II - PUB SEC

Senior Software Developer

Software Developer II

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