Is Lumen a good company to work for as a Solution Support Associate?

Solution Support Associate professionals working at Lumen have rated their employer with 3.4 out of 5 stars in 31 Glassdoor reviews. This is a higher than average score with the overall rating of Lumen employees being 3.3 out of 5 stars. Search open Solution Support Associate Jobs at Lumen now and start preparing for your job interview by browsing frequently asked Solution Support Associate interview questions at Lumen .

Does Lumen pay Solution Support Associate employees well?

Solution Support Associate professionals rate their compensation and benefits at Lumen with 3.1 out of 5 stars based on 31 anonymously submitted employee reviews. This is 9.2% worse than the company average rating for salary and benefits. Find out more about Solution Support Associate salaries at Lumen.

What are the top reviewed jobs at Lumen?

Software Engineer (279) , Senior Software Engineer (154) , Account Manager (150) , Manager (102) , Network Technician (86) , Project Manager (86) , Customer Service Representative (84) , Network Engineer (84) , Account Director (69) , Sales (62) , Director (60) , Software Developer (59) , Engineer (54) , Broadband Technician (51) , Sales Engineer (49)

What are the pros of working at Lumen according to real employee reviews?

"Benefits are good and the actual fiber network is good once it is up and running." ((in 686 reviews)); "Schedule is flexible and good for work/life balance" ((in 632 reviews)); "The pay is good and the product line is broad" ((in 489 reviews)); "Great people on the local level who truly care about their jobs and taking care of customers." ((in 430 reviews)); "They also allow (most) employees the opportunity to work from home which is great." ((in 173 reviews))

What are the cons of working at Lumen according to real employee reviews?

"Management is poor and inexperienced as to how to deal with this." ((in 388 reviews)); "Senior leadership from CenturyTel still have the "Old Bell Company" mentality where employees and customers should be seen/pay their bills and not be heard." ((in 159 reviews)); "Annual layoffs recently." ((in 152 reviews)); "low salary and non timely promotions" ((in 135 reviews)); "As a result the majority of the good managers and directors that had the years retired." ((in 133 reviews))

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Lumen

Lumen Solution Support Associate reviews

3.4

42% would recommend to a friend

(31 total reviews)

Kate Johnson

69% approve of CEO

33% positive business outlook

Ratings by category

4.4

Diversity & inclusion

4.2

Work/Life balance

4.0

Culture & values

3.1

Senior management

3.1

Compensation and benefits

2.7

Career opportunities

Solution Support Associate employees have rated Lumen with 3.4 out of 5 stars, based on 31 company reviews on Glassdoor. This indicates that most Solution Support Associate professionals have a good working experience there. Lumen is rated in line with the average (within 1 standard deviation) by Solution Support Associate professionals compared to other employers within the Information Technology industry (3.7 stars).

Ratings by demographic groups

Race / Ethnicity

Gender

Sexual orientation

Disability

Parent or family caregiver

Veteran status

Reviews by job title

31 reviews

5.0

Jul 10, 2023

Great Company

Solution support associate

Recommend

CEO approval

Business Outlook

Pros

Great people, community, and environment!

Cons

No real cons, amazing company

Lumen Response

Thank you for the 5-star review, we are lucky to have AMAZING people like you on the team!

3.0

May 3, 2023

Great Products - Challenging Times for the Company

Solutions architect

Recommend

CEO approval

Business Outlook

Pros

Amazing people that are super talented. Great technologies to offer customers. Paid competitively.

Cons

Company is going through a lot of change from numerous acquisitions and leadership changes. Processes and day to day systems, and the number of systems one has to learn are a challenge. The sell off of LATAM and soon to be EMEA reduces the credibility of a "Global Company" to customers.

3.0

Apr 24, 2023

Not bad

Solution architect

Recommend

CEO approval

Business Outlook

Pros

Good pay and benefits are on par

Cons

Limited ability for advancement through the ranks

Viewing 10 - 12 of 31 Reviews

Jobs at Lumen

OPERATIONS TECHNICIAN II - PUB SEC

Senior Software Developer

Software Developer II

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Lumen Solution Support Associate reviews

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Great Company

Great Products - Challenging Times for the Company

Not bad

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