Lumen Solution Support Associate reviews

3.4

42% would recommend to a friend

(31 total reviews)
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Kate Johnson

69% approve of CEO

33% positive business outlook

Solution Support Associate employees have rated Lumen with 3.4 out of 5 stars, based on 31 company reviews on Glassdoor. This indicates that most Solution Support Associate professionals have a good working experience there. Lumen is rated in line with the average (within 1 standard deviation) by Solution Support Associate professionals compared to other employers within the Information Technology industry (3.7 stars).

Reviews by job title

31 reviews
3.0
Jun 1, 2021
Recommend
CEO approval
Business Outlook

Pros

The people in Lumen are a great asset to the company. Everyone is willing to work together in order to meet deadlines associated with work. There is a strong sense of teamwork and camaraderie.

Cons

Many of the systems used t actually generate, design, and submit orders are extremely unwieldy. It is extremely difficult to do a good job.

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Lumen Response
5y
Thank you for taking the time to leave us a review. We are happy to see you work with great people at Lumen! We are working diligently to simplify and streamline our processes, systems, and tools to improve the overall employee experience and continue to meet our customers’ unique demands. We appreciate your feedback.
3.0
Apr 22, 2021
Recommend
CEO approval
Business Outlook

Pros

Good people who will navigate this confusing place once you find them

Cons

Confusing work environment, hard to get things done

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Lumen Response
5y
At Lumen, one of our seven universal competencies is Change Maker. We value individuals who are agile with a disruptive mind and able to quickly adapt to changing conditions and unexpected obstacles. We are happy to see you recommend Lumen as a place to work. Thank you for taking the time to leave a review.
4.0
Feb 25, 2021
Recommend
CEO approval
Business Outlook

Pros

Work/life balance, stability, friendly environment

Cons

Telecom-think, slow advancement, low growth and shrinking business model

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Lumen Response
5y
Thank you for taking the time to leave us a review. We are glad to see you are taking advantage of the great work life balance we are proud to offer all our employees.
Viewing 25 - 27 of 31 Reviews

Glassdoor has 8,456 Lumen reviews submitted anonymously by Lumen employees. Read employee reviews and ratings on Glassdoor to decide if Lumen is right for you.