Is Lyft a good company to work for as a Customer Associate?

Customer Associate professionals working at Lyft have rated their employer with 4.1 out of 5 stars in 19 Glassdoor reviews. This is a higher than average score with the overall rating of Lyft employees being 3.8 out of 5 stars. Search open Customer Associate Jobs at Lyft now and start preparing for your job interview by browsing frequently asked Customer Associate interview questions at Lyft .

Does Lyft pay Customer Associate employees well?

Customer Associate professionals rate their compensation and benefits at Lyft with 4.9 out of 5 stars based on 19 anonymously submitted employee reviews. This is 30.6% better than the company average rating for salary and benefits. Find out more about Customer Associate salaries at Lyft.

What are the top reviewed jobs at Lyft?

Driver (2367) , Software Engineer (155) , Rideshare Driver (132) , Community Associate (127) , Senior Software Engineer (51) , Data Scientist (49) , Uber/Lyft Driver (47) , Independent Contractor (38) , Product Manager (32) , Customer Service Representative (31) , Operations Associate (30) , Ride Share Driver (23) , Operations Lead (22) , Recruiter (22) , Operations Manager (18)

What are the pros of working at Lyft according to real employee reviews?

"If you drive during prime time you can really make bank which is great for people in between jobs." ((in 326 reviews)); "Work when you want and earn what you want (you can make good money)." ((in 233 reviews)); "Flexible hours and fun you get to chat and listen to music all day esstenially." ((in 220 reviews)); "I think the culture and company is great in the United States" ((in 191 reviews)); "Great benefits with insurance and ride credits." ((in 154 reviews))

What are the cons of working at Lyft according to real employee reviews?

"Pay is low and you have to work your way up which could take a while." ((in 266 reviews)); "No bonuses and less per mile pay" ((in 71 reviews)); "Poor leadership and frequent change of priorities" ((in 70 reviews)); "Lots of Layoffs" ((in 39 reviews)); "Bad managers are not disciplined or held accountable, even when there is extreme turnover" ((in 33 reviews))

Skip to content Skip to footer

Notifications

Lyft

Lyft Customer Associate reviews

4.1

99% would recommend to a friend

(19 total reviews)

David Risher

Not enough data to show CEO approval

98% positive business outlook

Ratings by category

4.9

Culture & values

4.9

Diversity & inclusion

4.9

Compensation and benefits

4.0

Senior management

3.9

Work/Life balance

3.9

Career opportunities

Customer Associate employees have rated Lyft with 4.1 out of 5 stars, based on 19 company reviews on Glassdoor. This indicates that most Customer Associate professionals have an excellent working experience there. Lyft is rated in line with the average (within 1 standard deviation) by Customer Associate professionals compared to other employers within the Information Technology industry (3.9 stars).

Ratings by demographic groups

Race / Ethnicity

Gender

Sexual orientation

Disability

Parent or family caregiver

Veteran status

Reviews by job title

19 reviews

4.0

Aug 31, 2021

Decent Tech Company Customer Service Job

Customer experience associate

Recommend

CEO approval

Business Outlook

Pros

Great benefits and emphasis on mental health care, work from home is a plus, awesome culture and coworkers, many managers I've had are really kind and care about me personally

Cons

Lack of opportunity for upward movement, constant added responsibility each year with low reward, pay increases are low compared to inflation and cost of living, schedules change every 6 months based on performance so it's impossible to plan ahead, have a second job, or be in school without accepting you may have to quit at some point due to getting a schedule that doesn't fit. No flexibility with schedules at all compared to other "cooperate" jobs

3.0

Jul 5, 2021

Great benefits but underpaid

Customer experience associate

Recommend

CEO approval

Business Outlook

Pros

- Amazing health benefits - Accruing PTO - Accruing sick time

Cons

- Overworked and understaffed - Continuously being trained to do other teams' jobs without a raise - Complete loss of feeling heard

3.0

Apr 22, 2021

Great pay, abusive callers

Customer experience associate

Recommend

CEO approval

Business Outlook

Pros

Excellent pay and benefits, nice building to work in

Cons

Customers calling to abuse the experience workers, screaming at you until you provide them with discounts or free rides. Drivers who aren't fit to work in a public environment due to abrasive personality or inability to collaborate calling to abuse the experience associate.

Viewing 4 - 6 of 19 Reviews

Top companies for "Compensation and Benefits" near you

Apple

4.2★Compensation & Benefits

Intel Corporation

3.8★Compensation & Benefits

Qualcomm

4.0★Compensation & Benefits

Honeywell Technologies

4.0★Compensation & Benefits

Jobs at Lyft

Associate, Healthcare & Business Support

Operations Associate, Flexdrive

Executive Business Partner

Fleet Operations Associate

Lyft reviews FAQs

Lyft reviews Lyft Customer Associate reviews

Lyft

Lyft Customer Associate reviews

Ratings by category

Ratings by demographic groups

Reviews by job title

Decent Tech Company Customer Service Job

Great benefits but underpaid

Great pay, abusive callers

Top companies for "Compensation and Benefits" near you

Jobs at Lyft

Lyft reviews FAQs

Want the inside scoop on your own company?

Bowls

Followed companies

Job searches

Top companies for "Compensation and Benefits" near you

Lyft reviews FAQs

Jobs at Lyft