Does MCI pay their employees well?

According to anonymously submitted Glassdoor reviews, MCI employees rate their compensation and benefits as 2.9 out of 5. Find out more about salaries and benefits at MCI. This rating has decreased by 19% over the last 12 months.

How satisfied are employees working at MCI?

55% of MCI employees would recommend working there to a friend based on Glassdoor reviews . Employees also rated MCI 3.3 out of 5 for work life balance, 3.2 for culture and values and 3.1 for career opportunities.

What are the top reviewed jobs at MCI?

Customer Service Representative (114) , Customer Service Representative (CSR) (27) , Call Center Agent (20) , Customer Service Agent (17) , Sales Representative (16) , Call Center Representative (14) , Customer Service (14) , Agent (9) , Account Manager (8) , COVID VACCINE SCHEDULER (7) , Operations Supervisor (7) , Sales Agent (7) , Supervisor (7) , Sales Associate (6) , Vaccine Specialist (5)

What are the pros of working at MCI according to real employee reviews?

"Full time hours with average work from home pay for customer service ($12.00)." ((in 38 reviews)); "The people there are great and enjoy being around them" ((in 30 reviews)); "Wonderful training great support." ((in 20 reviews)); "Supervisors are supportive and encouraging" ((in 16 reviews)); "Great coworkers and really loved the work" ((in 15 reviews))

What are the cons of working at MCI according to real employee reviews?

"Low pay and boring work" ((in 35 reviews)); "Communication is severely lacking from the top of the company on down." ((in 8 reviews)); "Really low base salary for a company at KL" ((in 7 reviews)); "Copying and pasting "upper management" daily notices to employees on a team and pressing "send" to the team requires no effort." ((in 5 reviews)); "I continuously asked about a handbook for this company/regarding payroll, benefits, time off, etc." ((in 5 reviews))

What are employees saying about MCI layoffs in 2026?

Explore Glassdoor’s employee reviews to understand what current and former employees are saying about MCI layoffs and their outlook for job security at MCI in 2026.

What are the top reviewed MCI locations?

Iowa City , Savannah , Spearfish , Sioux City , Las Cruces , Melbourne , Jacksonville , West Des Moines , Wichita , Dakota Dunes , Des Moines , Dallas , Orange Park , San Diego , Houston , Killeen , Orlando , Tampa , Birmingham , Dothan , Tucson , Washington , North Sioux City , Colorado Springs , New Orleans , Atlanta , Waycross , Florence , Montgomery , Chicago

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MCI

MCI reviews

3.2

55% would recommend to a friend

(513 total reviews)

Anthony Marlowe

58% approve of CEO

58% positive business outlook

Company ratings over time

Ratings trend for the last 6 months (513 reviews)

Ratings by demographic groups

Race / Ethnicity

Gender

Sexual orientation

Disability

Parent or family caregiver

Veteran status

MCI has an employee rating of 3.2 out of 5 stars, based on 513 company reviews on Glassdoor which indicates that most employees have a good working experience there. The MCI employee rating is in line with the average (within 1 standard deviation) for employers within the Information Technology industry (3.9 stars).

Reviews by job title

513 reviews

5.0

Sep 15, 2022

Awesome Trainer and Management Team

Customer service representative

Recommend

CEO approval

Business Outlook

Pros

Helpful and responsive trainer and management team!

Cons

The laptop provided is slow and I struggled with initial setup.

3.0

Aug 26, 2022

Call center agent

Recommend

CEO approval

Business Outlook

Pros

You get to work from home You get a computer to take home for work

Cons

Angry customers They pay very little

5.0

Aug 21, 2022

Great Place to work

Customer service representative

Recommend

CEO approval

Business Outlook

Pros

THey allow a flexible schedule

Cons

Micromanging to the nth degree

Viewing 43 - 45 of 513 Reviews

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Jobs at MCI

Representantes Bilingues en Ingles y Espanol Call Center (Full-Time & Part-Time)

Bilingual Talent Acquisition Specialist

Representantes Bilingues en Ingles y Espanol Call Center (Full-Time & Part-Time)

Call Center Sales Representative I (Entry-Level)

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Awesome Trainer and Management Team

Call center agent

Great Place to work

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