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      MCI

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      MCI reviews

      3.2

      55% would recommend to a friend

      (513 total reviews)
      avatar

      Anthony Marlowe

      58% approve of CEO

      58% positive business outlook

      Ratings by category

      3.8

      Diversity & inclusion

      3.3

      Work/Life balance

      3.2

      Culture & values

      3.1

      Senior management

      3.1

      Career opportunities

      2.9

      Compensation and benefits

      MCI has an employee rating of 3.2 out of 5 stars, based on 513 company reviews on Glassdoor which indicates that most employees have a good working experience there. The MCI employee rating is in line with the average (within 1 standard deviation) for employers within the Information Technology industry (3.9 stars).

      Ratings by demographic groups

      Reviews by job title

      513 reviews
      1.0
      Apr 15, 2026

      Poor treatment and no benefits overshadow the job

      Customer service representative
      Recommend
      CEO approval
      Business Outlook

      Pros

      No pros just cons for this company. MCI is a subcontractor for a major retail banking concern. I would NOT recommend this company to a friend or enemy.

      Cons

      8.45 hour shifts. 45 min lunch on your time and two ten minute breaks. Treated a lot like chattel labor. Of course, at this pay rate, there are no real benefits although they advertise it but it is definitely not worth buying. Holidays, 1/1, Memorial Day, July 4, Thanksgiving, Christmas. All unpaid. You can accrue PTO but time off is very regulated. You ask at least a couple of weeks in advance.

      1.0
      Mar 23, 2026

      Horrible call center

      Customer service representative
      Recommend
      CEO approval
      Business Outlook

      Pros

      I've worked for various call centers over 25 years and this is the jankiest call center, ever. The nicest person there was the recruiter. Our first day, they did not make us feel welcomed. We were given a brief tour of the place and jumped right into training. The training was adequate. About 3-4 weeks long before you hit the floor. Management and supervisors sucked. The pay was $12 an hour, and we had no benefits until we were 90 days on the job. I lasted 7 weeks before they put me on PIP. I quit shortly after that because it was not worth the pay. No regrets

      Cons

      30 minutes lunch. No benefits until after 90 days on the job. Pressure to sell and posting everybody's metrics in the group chat. No encouraging words from the supervisors unless you're hitting your metrics

      1.0
      Mar 3, 2026

      No raise 2 years there

      Engagement specialist
      Recommend
      CEO approval
      Business Outlook

      Pros

      It’s a job. Not one that will pay any bills or live on. But it’s a job. Working from home would be the best thing I do believe

      Cons

      No raises-no appreciation for the good people they have-low low pay-micro management-I had two different team leads. First one was great. Second one-wasn’t worth dealing with for the 15$ hr they were paying me. So I bounced. Glad I did. I didn’t realize the extreme low pay until I seeked out jobs doing the same exact role with different companies.

      Viewing 4 - 6 of 513 Reviews
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      ReviewsMCI reviews

      Glassdoor has 572 MCI reviews submitted anonymously by MCI employees. Read employee reviews and ratings on Glassdoor to decide if MCI is right for you.