Does MCI pay their employees well?

According to anonymously submitted Glassdoor reviews, MCI employees rate their compensation and benefits as 2.9 out of 5. Find out more about salaries and benefits at MCI. This rating has decreased by 19% over the last 12 months.

How satisfied are employees working at MCI?

55% of MCI employees would recommend working there to a friend based on Glassdoor reviews . Employees also rated MCI 3.3 out of 5 for work life balance, 3.2 for culture and values and 3.1 for career opportunities.

What are the top reviewed jobs at MCI?

Customer Service Representative (114) , Customer Service Representative (CSR) (27) , Call Center Agent (20) , Customer Service Agent (17) , Sales Representative (16) , Call Center Representative (14) , Customer Service (14) , Agent (9) , Account Manager (8) , COVID VACCINE SCHEDULER (7) , Operations Supervisor (7) , Sales Agent (7) , Supervisor (7) , Sales Associate (6) , Vaccine Specialist (5)

What are the pros of working at MCI according to real employee reviews?

"Work from home was good" ((in 34 reviews)); "The people there are great and enjoy being around them" ((in 28 reviews)); "A few good supervisors and good team mates." ((in 21 reviews)); "First job position paid weekly, easy job, great training and staff, and hours were great until project ended." ((in 20 reviews)); "Great coworkers and really loved the work" ((in 18 reviews))

What are the cons of working at MCI according to real employee reviews?

"Low pay and boring work" ((in 36 reviews)); "Bad management" ((in 22 reviews)); "No benefits until after 90 days on the job." ((in 10 reviews)); "Communication is severely lacking from the top of the company on down." ((in 9 reviews)); "Really low base salary for a company at KL" ((in 6 reviews))

What are employees saying about MCI layoffs in 2026?

Explore Glassdoor’s employee reviews to understand what current and former employees are saying about MCI layoffs and their outlook for job security at MCI in 2026.

What are the top reviewed MCI locations?

Iowa City , Savannah , Spearfish , Sioux City , Las Cruces , Melbourne , Jacksonville , West Des Moines , Wichita , Dakota Dunes , Des Moines , Dallas , Orange Park , San Diego , Houston , Killeen , Orlando , Tampa , Birmingham , Dothan , Tucson , Washington , North Sioux City , Colorado Springs , New Orleans , Atlanta , Waycross , Florence , Montgomery , Chicago

MCI reviews

3.2

55% would recommend to a friend

(513 total reviews)

Anthony Marlowe

58% approve of CEO

58% positive business outlook

Ratings by demographic groups

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MCI has an employee rating of 3.2 out of 5 stars, based on 513 company reviews on Glassdoor which indicates that most employees have a good working experience there. The MCI employee rating is in line with the average (within 1 standard deviation) for employers within the Information Technology industry (3.9 stars).

Reviews by job title

513 reviews

1.0

Jun 12, 2014

Horrible work experience

Inbound customer service representative

Recommend

CEO approval

Business Outlook

Pros

Can't really think of any. Really disliked it there.

Cons

The staff can be nice but they can be bullies also I felt like I was being picked on sometimes. The training is terrible you just take notes I don't know about anyone else but I'm a visual learner I have to actually do it to know what I'm doing is right. And the training is just a joke they just put you in a room for 8 hours a day for 3 weeks then throw you on the phone to the wolves its just bad training and the trainer just got so side tracked all the time I learned nothing because she would finish her stories then we would have to rush to get through everything and it just got jumbled together.

MCI Response

11y

We completely understand and appreciate your feedback. In turn over the past several months, we added additional training support and additional on the floor support to help employees learn by doing.

1.0

Apr 2, 2014

I was ripped off by this faux customer service job.

Inbound customer service representative

Recommend

CEO approval

Business Outlook

Pros

Fellow employees - not management - are very good people and very helpful. Training was good but minimal.

Cons

This is a sales job that is advertised and sold to potential employees as a customer service job. The job does include outbound calling and telemarketing. Management doesn't care about customers problems or concerns, they are only concerned with sales quotas. Supervisors only care about their cut on commissions, and treat employees as if they were children not adults.

MCI Response

11y

We completely understand. We had found that other employees felt similarly. In turn, we updated recruiting process to make sure applicants have a better understanding of the various different Account Manager positions and what they entail. We also added additional new hire training and on the job to improve knowledge.

1.0

Jan 15, 2014

Inside sales= telemarketing.

Anonymous employee

Recommend

CEO approval

Business Outlook

Pros

They offered good perks. I was working a normal shift and got full time hours. The checks were on time and for the correct amount. The company brass take a hands on approach. They offer a generous attendance bonus.

Cons

No paid breaks or lunches. The job was an extremely high pressure atmosphere, A high level supervisor held a meeting where obscenities and insults were screamed at the entire team. Team members who regularly hit the attendance bonus times would be sent home early for even the slightest error.

MCI Response

11y

Working long hours myself, I can’t say that I witness others regularly getting sent home early. However, your feedback is important and indicates to me that there could be some improvements here. I will roll this over to our managers so they can have this insight. Furthermore, I invite anyone with concerns to express those concerns to to any member of management. You're certainly also able to express those concerns anonymously to via our employee voice on the company intranet, if that’s preferred.

Viewing 97 - 99 of 513 Reviews

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Horrible work experience

I was ripped off by this faux customer service job.

Inside sales= telemarketing.

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