Does MCI pay their employees well?

According to anonymously submitted Glassdoor reviews, MCI employees rate their compensation and benefits as 2.9 out of 5. Find out more about salaries and benefits at MCI. This rating has decreased by 19% over the last 12 months.

How satisfied are employees working at MCI?

57% of MCI employees would recommend working there to a friend based on Glassdoor reviews . Employees also rated MCI 3.3 out of 5 for work life balance, 3.3 for culture and values and 3.2 for career opportunities.

What are the top reviewed jobs at MCI?

Customer Service Representative (114) , Customer Service Representative (CSR) (27) , Call Center Agent (20) , Customer Service Agent (17) , Sales Representative (16) , Call Center Representative (14) , Customer Service (14) , Agent (9) , Account Manager (8) , COVID VACCINE SCHEDULER (7) , Operations Supervisor (7) , Sales Agent (7) , Supervisor (7) , Sales Associate (6) , Vaccine Specialist (5)

What are the pros of working at MCI according to real employee reviews?

"Work from home was good" ((in 34 reviews)); "The people there are great and enjoy being around them" ((in 27 reviews)); "Supervisors are supportive and encouraging" ((in 19 reviews)); "Great coworkers and really loved the work" ((in 17 reviews)); "Flexible hours work from home" ((in 12 reviews))

What are the cons of working at MCI according to real employee reviews?

"Low pay and boring work" ((in 35 reviews)); "No training provided, learn yourself on the job" ((in 18 reviews)); "Really low base salary for a company at KL" ((in 6 reviews)); "communication is horrible" ((in 6 reviews)); "Bonuses were given 2 months in instead of 1 month because of a trick they used with the scheduling/pay schedule." ((in 5 reviews))

What are employees saying about MCI layoffs in 2026?

Explore Glassdoor’s employee reviews to understand what current and former employees are saying about MCI layoffs and their outlook for job security at MCI in 2026.

What are the top reviewed MCI locations?

Iowa City , Savannah , Spearfish , Sioux City , Las Cruces , Melbourne , Jacksonville , West Des Moines , Wichita , Dakota Dunes , Des Moines , Dallas , Orange Park , San Diego , Houston , Killeen , Orlando , Tampa , Birmingham , Dothan , Tucson , Washington , North Sioux City , Colorado Springs , New Orleans , Atlanta , Waycross , Florence , Montgomery , Chicago

MCI reviews

3.3

57% would recommend to a friend

(513 total reviews)

Anthony Marlowe

61% approve of CEO

60% positive business outlook

Ratings by category

3.9

Diversity & inclusion

3.3

Culture & values

3.3

Work/Life balance

3.2

Senior management

3.2

Career opportunities

2.9

Compensation and benefits

MCI has an employee rating of 3.3 out of 5 stars, based on 513 company reviews on Glassdoor which indicates that most employees have a good working experience there. The MCI employee rating is in line with the average (within 1 standard deviation) for employers within the Information Technology industry (3.9 stars).

Ratings by demographic groups

Race / Ethnicity

Gender

Sexual orientation

Disability

Parent or family caregiver

Veteran status

Reviews by job title

513 reviews

5.0

Jul 12, 2023

Overall Good Company

Home mortgage customer service representative

Recommend

CEO approval

Business Outlook

Pros

I love the atmosphere here at MCI! They are very supportive and care about you as a person. I appreciate the opportunity to work from home and still feel very much involved with my supervisors and coworkers. There is also much room for growth here. Overall great company.

Cons

Pay could be a little better.

2.0

Jul 11, 2023

Stay Away

Customer service representative (csr)

Recommend

CEO approval

Business Outlook

Pros

It’s fully remote, you don’t have to have much skill or experience. They provided my laptop and equipment. But if your looking for a job that pays you enough to live it managers that don’t yell at you for stupid little mistakes,, this ain’t for you fam.

Cons

Company doesn’t care about any of its employees, pay is stagnant and you may as well fight a bear than ask for a raise. If by some miracle you did succeed you can rest comfortably in your .30 cent an hour raise. This company goes around buying up businesses and throwing their employees to the side. An old friend worked here before it was sold to MCI and had really nice things to say about it, soI gave it a try cause I needed money asap, but i can tell you that’s not the case anymore. You can feel the jadedness from the few long time employees they have left, and most people just do not care anymore and it makes for a terrible work environment to come into.

5.0

Jul 1, 2023

MCI

Customer service representative

Recommend

CEO approval

Business Outlook

Pros

Friendly courteous morale excellent family

Cons

I don't really have any

Viewing 136 - 138 of 513 Reviews

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Jobs at MCI

Bilingual Tollway Customer Service Specialist

Bilingual Tollway Customer Service Specialist

Full-Time Outbound Sales Representative (Urgently Hiring)

Savannah, GA

View job

Full-Time Call Center Representative (Urgently Hiring)

Full-Time Customer Service Representative (Urgently Hiring)

MCI

MCI reviews

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Ratings by demographic groups

Reviews by job title

Overall Good Company

Stay Away

MCI

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