Does MCI pay their employees well?

According to anonymously submitted Glassdoor reviews, MCI employees rate their compensation and benefits as 2.9 out of 5. Find out more about salaries and benefits at MCI. This rating has decreased by 19% over the last 12 months.

How satisfied are employees working at MCI?

55% of MCI employees would recommend working there to a friend based on Glassdoor reviews . Employees also rated MCI 3.3 out of 5 for work life balance, 3.2 for culture and values and 3.1 for career opportunities.

What are the top reviewed jobs at MCI?

Customer Service Representative (114) , Customer Service Representative (CSR) (27) , Call Center Agent (20) , Customer Service Agent (17) , Sales Representative (16) , Call Center Representative (14) , Customer Service (14) , Agent (9) , Account Manager (8) , COVID VACCINE SCHEDULER (7) , Operations Supervisor (7) , Sales Agent (7) , Supervisor (7) , Sales Associate (6) , Vaccine Specialist (5)

What are the pros of working at MCI according to real employee reviews?

"Full time hours with average work from home pay for customer service ($12.00)." ((in 38 reviews)); "The people there are great and enjoy being around them" ((in 30 reviews)); "Wonderful training great support." ((in 20 reviews)); "Supervisors are supportive and encouraging" ((in 16 reviews)); "Great coworkers and really loved the work" ((in 15 reviews))

What are the cons of working at MCI according to real employee reviews?

"Low pay and boring work" ((in 35 reviews)); "Communication is severely lacking from the top of the company on down." ((in 8 reviews)); "Really low base salary for a company at KL" ((in 7 reviews)); "Copying and pasting "upper management" daily notices to employees on a team and pressing "send" to the team requires no effort." ((in 5 reviews)); "I continuously asked about a handbook for this company/regarding payroll, benefits, time off, etc." ((in 5 reviews))

What are employees saying about MCI layoffs in 2026?

Explore Glassdoor’s employee reviews to understand what current and former employees are saying about MCI layoffs and their outlook for job security at MCI in 2026.

What are the top reviewed MCI locations?

Iowa City , Savannah , Spearfish , Sioux City , Las Cruces , Melbourne , Jacksonville , West Des Moines , Wichita , Dakota Dunes , Des Moines , Dallas , Orange Park , San Diego , Houston , Killeen , Orlando , Tampa , Birmingham , Dothan , Tucson , Washington , North Sioux City , Colorado Springs , New Orleans , Atlanta , Waycross , Florence , Montgomery , Chicago

MCI reviews

3.2

55% would recommend to a friend

(513 total reviews)

Anthony Marlowe

58% approve of CEO

58% positive business outlook

Ratings by category

3.8

Diversity & inclusion

3.3

Work/Life balance

3.2

Culture & values

3.1

Senior management

3.1

Career opportunities

2.9

Compensation and benefits

MCI has an employee rating of 3.2 out of 5 stars, based on 513 company reviews on Glassdoor which indicates that most employees have a good working experience there. The MCI employee rating is in line with the average (within 1 standard deviation) for employers within the Information Technology industry (3.9 stars).

Ratings by demographic groups

Race / Ethnicity

Gender

Sexual orientation

Disability

Parent or family caregiver

Veteran status

Reviews by job title

513 reviews

1.0

Feb 6, 2019

TMone now Massive Scam

Call center representative

Recommend

CEO approval

Business Outlook

Pros

The dumber you are the less people will notice. A haven for the regular working pot head. Text book case how bad businesses thrive under a loose and generous tax code that subsizdes bad decision making. Trump anyone?

Cons

Marlowe is known to ask people to break the rules and the law.

2.0

Jun 15, 2018

Mixed

Customer service agent

Recommend

CEO approval

Business Outlook

Pros

The trainer was really nice and professional, although some important information about software was left out but I do not blame the trainer himself. Most managers are pretty laid back.

Cons

Pay and bonus dates were completely false in advertisement. They quoted starting pay and used a number that you can only achieve if you get maximum sales, and pretended that was the starting pay in advertisement. Bonuses were given 2 months in instead of 1 month because of a trick they used with the scheduling/pay schedule. End of training was rushed and a few of the systems that were used the most in the actual call center were not covered that well in the training. They told us we wouldn't be doing calls until the 3rd week and they ended up trying to rush people in the 2nd week and caused 3 people to quit right then and there. Too much yelling and loud talking in the call center. People that are actually on calls constantly have to cover their ears and ask clients to repeat themselves.

1.0

Jul 18, 2017

telemarketing/sales

Customer service/sales

Recommend

CEO approval

Business Outlook

Pros

great people work there. they are generally flexible on hours, you will do well here if you sell quite a bit on a continual basis

Cons

They do not pay what they promise. You have to fight to get the money you got coming to you via contest and sales.

Viewing 16 - 18 of 513 Reviews

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Jobs at MCI

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Bilingual Talent Acquisition Specialist

Telephone Sales Agent (Hiring Immediately)

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MCI

MCI reviews

Ratings by category

Ratings by demographic groups

Reviews by job title

TMone now Massive Scam

Mixed

telemarketing/sales

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