Pros
Good place to work if you need technical experience on your resume. Beautiful location in the outskirts of suburban Columbia. Large, open parking lots with lots of free, open parking space. Nice building to work in, facilities are excellent! There are always job openings (because the pay is so low), due to turnover. Layoffs are also non-existent, so stability is not a question. Company stock is good, and 401k performance is pretty good. Company is growing and making more money every year.
Cons
If you work in the Customer Support Center, be prepared for an experience! It's a 24x7 environment, without any extra pay. You will not get a pay raise as of 2009, because the CEO says the economy is bad and our salaries are "sufficient". Employees who work in Customer Support get paid well below the market value. Overtime was banned, because upper management didn't want to pay the extra money. Turnover is high, and at the time of writing, more and more employees are finding employment elsewhere and giving their resignation notices. Managers give you a lots of false hope and empty promises. There is a lot of micro-managing at every level. Every year the CEO sends out an email to the company a day before a big holiday (like xmas), that everyone in the company goes home early (except the Support Center). There is no overtime, no bonuses and they expect you to be here everyday even under bad weather conditions. On February 2010, we were hit with a major snow blizzard in Maryland that brought nearly 3 feet of snow. The CEO sent an email permitting all employees to go home that friday at 2 pm, just as the snow started coming down and wrote "...so we don’t get you stranded here with 3 feet of snow outside." This only applied to 8-5/M-F employees. The Customer Support Center was required to stay. Even as the weather worsened, the company refused to close the support center. It's almost as though the safety of Customer Support employees and the risk of being stranded was not important to him. Many employees who were there stayed overnight, if not longer. Some dedicated employees packed-up and stayed overnight! They will not get paid overtime. This is a "get-your-experience" and get out type of job. Do not expect to get good pay, nor a positive work environment. If you are unemployed and just need a job, Micros is ALWAYS hiring.
