Is MTM Health a good company to work for as a Customer Service Rrepresentative?

Customer Service Rrepresentative professionals working at MTM Health have rated their employer with 2.0 out of 5 stars in 75 Glassdoor reviews. This is a lower than average score with the overall rating of MTM Health employees being 3.1 out of 5 stars. Search open Customer Service Rrepresentative Jobs at MTM Health now and start preparing for your job interview by browsing frequently asked Customer Service Rrepresentative interview questions at MTM Health .

Does MTM Health pay Customer Service Rrepresentative employees well?

Customer Service Rrepresentative professionals rate their compensation and benefits at MTM Health with 1.4 out of 5 stars based on 75 anonymously submitted employee reviews. This is 69.8% worse than the company average rating for salary and benefits. Find out more about Customer Service Rrepresentative salaries at MTM Health.

What are the top reviewed jobs at MTM Health?

Customer Service Representative (75) , Customer Care Representative (CCR) (15) , Customer Service Representative (CSR) (15) , Customer Care Representative (13) , Manager (13) , Dispatcher (11) , Supervisor (9) , Business Analyst (7) , CCR (7) , CCR I (6) , Customer Service (6) , Director (6) , Driver (6) , Talent Acquisition Specialist (6) , Trainer (6)

What are the pros of working at MTM Health according to real employee reviews?

"Pay is decent" ((in 42 reviews)); "Work from home, Fantastic work life balance" ((in 39 reviews)); "The benefits are great and the chance to move up and expand in the company is amazing!" ((in 38 reviews)); "I love coming to work the people are great and I am really enjoying helping people with their medical rides." ((in 29 reviews)); "Great Leadership" ((in 23 reviews))

What are the cons of working at MTM Health according to real employee reviews?

"Poor management to employee relationships" ((in 24 reviews)); "Poor leadership, financial decisions and nepotism all over." ((in 11 reviews)); "Managers are rude and unhelpful." ((in 11 reviews)); "Most, not all directors and Managers are clueless and have absolute favoritism." ((in 9 reviews)); "Continuously getting transferred to new Supervisors." ((in 8 reviews))

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MTM Health

MTM Health Customer Service Rrepresentative reviews

2.0

7% would recommend to a friend

(75 total reviews)

Alaina Macià

15% approve of CEO

12% positive business outlook

Ratings by category

2.6

Diversity & inclusion

1.8

Work/Life balance

1.7

Senior management

1.7

Career opportunities

1.6

Culture & values

1.4

Compensation and benefits

Customer Service Rrepresentative employees have rated MTM Health with 2.0 out of 5 stars, based on 75 company reviews on Glassdoor. This indicates that most Customer Service Rrepresentative professionals have a poor working experience there. MTM Health is rated 42% below average by Customer Service Rrepresentative professionals compared to other employers within the Healthcare industry (3.4 stars).

Ratings by demographic groups

Race / Ethnicity

Gender

Sexual orientation

Disability

Parent or family caregiver

Veteran status

Reviews by job title

75 reviews

4.0

Jul 16, 2016

First time call center employee

Customer service representative

Recommend

CEO approval

Business Outlook

Pros

The people you work with are nice.

Cons

This is a call center and you do get classroom training but once you are on the floor, you learn under fire

3.0

Feb 18, 2016

Customer service representative

Recommend

CEO approval

Business Outlook

Pros

They like giving gift cards

Cons

Mtm changes policy as they go,without notice to the employee, so u figure it out on ur own

2.0

Jan 29, 2016

CSR

Customer service representative

Recommend

CEO approval

Business Outlook

Pros

Good benefits, hourly wage, potential to grow

Cons

Not very employee oriented, more concerned with making the company money, less concern for employee. Performance based cash bonuses were cut and changed to prizes that cannot be utilized in all areas so it's a paycut for most. Required to set rides with their other company which is 3 times the rate and prevents CSRS from meeting performance for bonuses. Which doesn't really matter now because those were taken away.

Viewing 55 - 57 of 75 Reviews

Jobs at MTM Health

Customer Care Representative - WFH Wisconsin

In-Office Customer Service Rep

Customer Service Representative

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MTM Health

MTM Health Customer Service Rrepresentative reviews

Ratings by category

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Reviews by job title

First time call center employee

Customer service representative

CSR

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