Mac Warehouse reviews

2.9

50% would recommend to a friend

(23 total reviews)

Brett Kitson

56% approve of CEO

51% positive business outlook

Mac Warehouse has an employee rating of 2.9 out of 5 stars, based on 23 company reviews on Glassdoor which indicates that most employees have an average working experience there. The Mac Warehouse employee rating is 25% below average for employers within the Information Technology industry (3.9 stars).

Reviews by job title

23 reviews
1.0
Mar 25, 2017

Ownership issues

Recommend
CEO approval
Business Outlook

Pros

The employees themselves that work here are amazing, which is why you see them respond very diligently on this platform as well as others where people complain, telling you the people writing bad reviews were all bad employees that were fired. I want everyone to know I was not fired, I quit, and they went through 6 managers for the retail location in one year (2016), and 2 of them quit for the same reason. The owners treat employees with no respect, which should tell you something about all the reviews on here.

Cons

The owners (brett and James) are very manipulative and ask for you to do much more work than they are willing to pay you for. When I went around and asked ALL the employees in the corporate office how they felt about the owners the words "bully" and "rude" and "disrespectful" came up the most. They literally have a group text massage for all the employees and if you don't hit his expectations James will call you out in front of everyone and makes you look like an idiot even if it was his fault. They promise raises, promise change, and much more, but always find a really good excuse that it's your fault when you don't get a raise. You will love the people your work with because the team is great. But James and Brett are still new to the world of running anything other than online warehouse business, they even had to close down a retail location and blamed it all on the manager, when they originally promised me and their team they would be expanding soon. When I saw the direction it was going I had to find a new place to work.

1.0
Feb 10, 2017

Needs Improvement

Anonymous employee
Recommend
CEO approval
Business Outlook

Pros

Was able to learn a lot about Mac computers and what not to buy when it comes to a Mac.

Cons

Owners have no real direction of what they want to do. There is no clear communication between the 2 owners and even worse communication from them to the employees. The concept of what they are doing is an awesome one but how they go about doing it is far less than awesome. Their Facebook advertising is one of the sketchiest and most miss leading things I have ever heard of. There is no work life balance what so ever. They over work all of their employees and far under compensate them. Promises are made left and right and they are also not kept or flat out denied.

avatar
Mac Warehouse Response
9y
I wholeheartedly agree with the title of this review, but not much else. We certainly are doing everything we can do to improve here in every aspect—both growing our business and doing our best to create and keep jobs for our employees. It’s a delicate balance, and we won’t always get it right, but we will definitely try and in most cases succeed. I care deeply about the image of this company that everyone has worked so hard to uplift, so it’s difficult to respond to these reviews. All I can say to anyone reading this is that there’s two sides to every coin. We have not been perfect—but we are getting better and actively trying to get better, which most of our employees can attest. This is the nature of all young companies, and the stress but also high potential reward is not for everyone. In the case of this employee, though we appreciate periods of hard work, the disorganization, hostility, attempts to sabotage other employees, and worst of all, video proof of inventory theft make it clear he was “not the right fit.” For any other prospective employees, here’s our response to some other listed concerns: Facebook advertising—First we’ve heard of this. Our advertising is pretty straight forward, when there’s a specific deal we’d like to highlight, we make an ad on Facebook. Store managers and corporate directors are heavily involved in choosing what to push. We’ve never made a dishonest ad or encouraged employees to be dishonest about it. Worklife balance—Retail is a different monster than the 9to5 with its own pros and cons. If there’s a failure here it’s being unclear on what retail hours entail to new employees. There will be periods where extra work is required, but we try to mitigate this by offering PTO to managers/assistant managers and increased pay. Under-compensation—By far the most dishonest piece in this review. We ensure to match and in most cases beat industry averages. And to compensate for the extra stress and hours, all retail employees are paid extra with bonus opportunities available. Again, we are not perfect, but no one can claim truly that we’re not trying to both grow our business but also keep our employees, well, employed (and happy, too).
1.0
Jun 24, 2016
Recommend
CEO approval
Business Outlook

Pros

Being an alternative service option for out of warranty Apple computer repairs. Helping customers who were told by Apple that their computers were "Old".

Cons

Unfriendly competition with corporate. Micromanaged. Low grade 3rd party parts with a high return rate. No true Check's and balances between ordering service parts and when we should receive them. Terrible communication.

Viewing 1 - 3 of 23 Reviews

Glassdoor has 23 Mac Warehouse reviews submitted anonymously by Mac Warehouse employees. Read employee reviews and ratings on Glassdoor to decide if Mac Warehouse is right for you.