Madewell reviews

4.0

68% would recommend to a friend

(2,096 total reviews)
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Libby Wadle

50% approve of CEO

43% positive business outlook

Madewell has an employee rating of 4.0 out of 5 stars, based on 2,096 company reviews on Glassdoor which indicates that most employees have a good working experience there. The Madewell employee rating is in line with the average (within 1 standard deviation) for employers within the Retail & Wholesale industry (3.5 stars).

Reviews by job title

2K reviews
1.0
Apr 28, 2013

Very Disappointing

Recommend
CEO approval
Business Outlook

Pros

Great Discount Amazing Coworkers Ok hourly rate for retail Lots of free time outside of work Nice clientele Like the sense of "befriending" customers

Cons

Hours are terrible with no sign of improving. You have to go into the store to get your paper schedule that tells you whether you have a four hour shift or a four hour on-call that probably won't be used. I was promised a certain amount of hours a week when I was hired, like many of my coworkers, and I don't believe anyone would have agreed to work 4 hours a week. Also, schedules are only available 3 days before the next week. There has yet to be any kind of store meeting. With a new store it would be nice to know exactly what is going on especially when hours go from about 30 hours the first week to 4 the next. We don't work on commission, but are encouraged to get high sales goals in order to get hours. Great plan except its hard to show how great of a salesperson you are when working 4 hours in the accessories room. Also two hour closes in which everything needs to be perfect. Overall pay and hours are too low for what they are asking. And morale is very low due to the lack of communication from management.

2.0
Apr 16, 2013

Do not waste your time

Recommend
CEO approval
Business Outlook

Pros

Discount and free jeans upon hire

Cons

NO Hours... I've worked retail before but never have I had an employer give me 5 hours and 1 on call. No one at this store gets hours. There's a staff of 30+ people. Most people have 0 hours every week and one on call shift. There may be opportunity to grow but not at this specific location. How can you grow when you work 5- hours?

2.0
Sep 30, 2025
Recommend
CEO approval
Business Outlook

Pros

-Everyone suffers together <3 -Good benefits package -The week between Christmas and New Years off *Loved my time there for the first 2-3 years, went downhill very fast

Cons

-Management - everyone is hired from the same failing company that all of the department heads (design, TD, merch, etc) are coming from. No variety in hiring and alllll about who you know -Very comfortable wasting money on incompetent people / personal friends of upper management -Who to blame is the name of the game -Low pay for the amount of work expected -Only (and I mean ONLY) way to get promoted / a raise is having your entire team quit or bringing in an offer from another company -Geriatric and extremely dated ways of working -4/5 days a week are very tense and uncomfortable (day 5 is fine because you can work from home) -Cramped and messy work areas -No travel -“well they can just quit” mentality

Viewing 25 - 27 of 2,096 Reviews

Glassdoor has 2,160 Madewell reviews submitted anonymously by Madewell employees. Read employee reviews and ratings on Glassdoor to decide if Madewell is right for you.