Where to start.....Terrible training. Training screens freeze, so they just talk about what you're supposed to see, but you're lost once you need to answer phones. They promise training, but don't give it. The supervisors aren't trained to manage people, they would rather just be friends and move up the ladder. Alot of them "drink the cool-aid", just to get ahead. Terrible starting pay 17.00 hr for Rancho Cordova, CA.....and they expect perfection and call center knowledge, but you don't have to have call center experience. No person is in human resources, it's all job aides and e-resources/online. Can only take vacation 90 days out, but you're approved when they feel like it. Any off time requested within 48 hours, is considered unexcused time off and goes against you at review time. Because it's a CA state contract everything is state decided, but the state of CA is so terribly run, it's impossible for Magellan to make any decisions. SUCKS! I wouldn't be surprised if Magellan soon runs from the CA contract, so beware you may be laid off in the future!! Don't walk, Run!!!
