Does Marks & Spencer pay their employees well?

According to anonymously submitted Glassdoor reviews, Marks & Spencer employees rate their compensation and benefits as 3.4 out of 5. Find out more about salaries and benefits at Marks & Spencer. This rating has decreased by 1% over the last 12 months.

How satisfied are employees working at Marks & Spencer?

63% of Marks & Spencer employees would recommend working there to a friend based on Glassdoor reviews . Employees also rated Marks & Spencer 3.3 out of 5 for work life balance, 3.4 for culture and values and 3.2 for career opportunities.

What are the top reviewed jobs at Marks & Spencer?

Customer Assistant (3178) , Sales Assistant (859) , Sales Associate (433) , Customer Service (364) , Retail Assistant (250) , Customer Service Assistant (229) , Customer Service Representative (194) , Team Manager (131) , Retail Sales Assistant (129) , Section Manager (128) , Visual Merchandiser (125) , Retail Sales Associate (122) , Shop Assistant (112) , Store Manager (103) , Cafe Assistant (102)

What are the pros of working at Marks & Spencer according to real employee reviews?

"Good pay compared to other retail stores and the pay often goes up after a while." ((in 1308 reviews)); "Friendly staff and was very flexible" ((in 702 reviews)); "Most colleagues are friendly and personable; more of a 'we're all in this mess together' kind of friendship." ((in 627 reviews)); "People there are nice and helpful" ((in 604 reviews)); "Good salary compared to other companies with the same job (at the time of my employment)" ((in 206 reviews))

What are the cons of working at Marks & Spencer according to real employee reviews?

"Poor management at time because too many managers on departments that they are not fit to run and just "wig it"." ((in 884 reviews)); "Managers can be rude and not supportive" ((in 586 reviews)); "long hours( ot everyday) having a large amount of inventory buy low sales." ((in 411 reviews)); "short breaks quite loud inside" ((in 133 reviews)); "Unsociable working hours" ((in 102 reviews))

What are employees saying about Marks & Spencer layoffs in 2026?

Explore Glassdoor’s employee reviews to understand what current and former employees are saying about Marks & Spencer layoffs and their outlook for job security at Marks & Spencer in 2026.

What are the top reviewed Marks & Spencer locations?

New York , Chicago , Houston , San Diego , Los Angeles , Philadelphia , Washington , Colonia , East Orange , Jersey City , Rochester , Milwaukee , Belfast , Georgetown , Dallas , Texas City , San Juan , Scotland , Aberdeen , Indianapolis , Ireland , Cincinnati , Cleveland , Columbus , Londonderry , Baton Rouge , Portland , Lebanon , Lakeland , Miami

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Marks & Spencer

Marks & Spencer reviews

Item: Marks & Spencer
Rating: 3
Author: Current employee - Manager in HR

3.7

63% would recommend to a friend

(11,375 total reviews)

Stuart Machin

67% approve of CEO

51% positive business outlook

Ratings by category

3.8

Diversity & inclusion

3.4

Culture & values

3.4

Compensation and benefits

3.3

Work/Life balance

3.2

Career opportunities

3.0

Senior management

Marks & Spencer has an employee rating of 3.7 out of 5 stars, based on 11,375 company reviews on Glassdoor which indicates that most employees have a good working experience there. The Marks & Spencer employee rating is in line with the average (within 1 standard deviation) for employers within the Retail & Wholesale industry (3.5 stars).

Ratings by demographic groups

Race / Ethnicity

Gender

Sexual orientation

Disability

Parent or family caregiver

Veteran status

Reviews by job title

11K reviews

2.0

Jul 21, 2026

Friendly team but lacks support and training

Customer assistant

Recommend

CEO approval

Business Outlook

Pros

Friendly colleagues and nice customers

Cons

No support. No training. Does not follow what I was expected with learning modules and one to ones. Store Manager seems indifferent but is well liked though when I tried to approach he had no time for me and was told to ring him.Managers do not respond to or acknowledge messages.

Marks & Spencer Response

Hi there. Your feedback is valued, we take your comments seriously and are grateful for your contribution. We're really sorry to hear about your experience working with us in store. This doesn’t sound like the way we do things at Marks & Spencer and completely goes against the values we've worked so hard to uphold, so we'll make sure your comments are fed back. As a business we want to make sure that all our teams feel supported and enjoy the experience working with us. I am so sorry this was not your experience. Our success relies on the dedication of employees like yourself, so we thank you for all your hard work. Wishing you all the best, Marks & Spencer.

3.0

Jul 21, 2026

Flexible work options overshadowed by poor culture and pay

Manager in hr

Recommend

CEO approval

Business Outlook

Pros

Flexible timings, hybrid working, weekends off

Cons

Culture is not good with recent changes in india leadership. No growth, salaries are not great.

Marks & Spencer Response

Thank you for taking the time to leave your review. We’re always looking for ways to improve so your feedback is important to us to help us make our business even better. Please make sure you are linking in with your Line Manager about factors that may be affecting you in the workplace. Your Big Rep is also a great person to link in with to share any feedback you have. Wishing you all the best! - Marks and Spencer.

Viewing 7 - 9 of 11,375 Reviews

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(Employer provided)

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