Marriott International reviews

3.9

72% would recommend to a friend

(18,816 total reviews)
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Anthony Capuano

78% approve of CEO

64% positive business outlook

Marriott International has an employee rating of 3.9 out of 5 stars, based on 18,816 company reviews on Glassdoor which indicates that most employees have a good working experience there. The Marriott International employee rating is in line with the average (within 1 standard deviation) for employers within the Hotels & Travel Accommodation industry (3.6 stars).

Reviews by job title

19K reviews
4.0
Apr 24, 2019
Recommend
CEO approval
Business Outlook

Pros

Experience likely varies drastically depending on who’s your direct supervisor. If you’re a high performer generally you’ll get good opportunities to work on interesting projects, but doesn’t necessarily mean you’ll get promoted either. Benefits are decent with standards like medical, 401k. First year hires receive 3 weeks of PTO. It’s non-negotiable. You can find some smart talents in the company. Executive team are listening and goaled against employee feedback. They do take the feedback seriously, and try to implement corrective action. Again, depending on the supervisor certain teams do seem to have more fun and are supportive of one another. Generally attending conferences and training is accepted. Some supervisors may just require more justification than others.

Cons

There’s isn’t a formula for getting promoted other than play your politics right. Even consistently receiving the highest performance rating doesn’t guarantee a promotion, which defeats the purpose of the performance rating as a source of motivation for great work. Company is still figuring out the Starwood integration, and things can be a bit confusing as to who’s doing what. There’s strong mentality of protecting your turf, and vying for visibility and self promotion. The team I was on management seemed more interested in promoting themselves than for the well-being of the team or promoting those below if it conflicts with their self interest. Highly matrixed, consensus-driven organization. Getting projects done means you have to involve everyone and their mother, and for that reason meetings, meetings, meetings. Because of the large organization, you inevitably feel like a cog in a wheel.

1.0
Sep 14, 2015

Marriott is not what it use to be...

Anonymous employee
Recommend
CEO approval
Business Outlook

Pros

Marriott is a great place to work if you want a crash course in cut-throat corporate 101, but that's about all you get.

Cons

Marriott has changed drastically over the years. Promotions are based solely on who you know. "Leadership" is far from impressive and brings nothing new to the table. There is a lot of lip service but very little teamwork, everyone is very much out for themselves. They do not value their employees and you are very dispensable. Pay and benefits are mediocre, similar corporations are much more competitive. Overall, I'm disappointed in what this company has become.

Viewing 19 - 21 of 18,816 Reviews

Glassdoor has 21,396 Marriott International reviews submitted anonymously by Marriott International employees. Read employee reviews and ratings on Glassdoor to decide if Marriott International is right for you.