Mass General Brigham reviews

The working conditions in the reception department where I worked was horrible. 3 people, including computers and printers and files for patient prescriptions, working in a space 10' X 8'. I was closed into this closet-like space for 8 hours a day; when training 2 new people this spring, there were 5 of us working in the cramped space. Because it was a family practice, we saw sick people every day and the ventilation was broken so the germs were locked in with us. The orientation materials were misleading; the Earned Time Off policy is billed as 5 weeks time off but your ETO is used for holidays, days where the office closed for severe weather, so that you never have any real time off for vacations. And, because of the lack of ventilation, people get sick often. Your accrued sick time cannot be used until all your ETO is used, so there really is no available sick time. When they closed the office for snow days - this year we were closed 2.5 days - there was no possibility of choosing to not be paid. It was mandatory that ETO be used!

bad benefits, low salaries and no motivation