Maxim Healthcare reviews

Leadership is very childish, they will not give their recruiters any credit and will in fact take credit over the work you did. They are not in the office half the time and when things start to go south they will try to give you advice on a situation without really hearing out the recruiters on what is happening. I have seen and heard SO much drama, childish, high-school level drama happening from my supervisors, against my will without me even asking. They will drag their subordinates into it as well which creates a very toxic work environment. They have a field support specialist who has been their for over 2 decades, they receive endless amounts of praise. The truth is, they play favorites, whoever will kiss the ring the most is the only person who will receive any sort of help in a timely manner. They have done a terrible job at training their new employees and they get payroll wrong for nurses EVERY week. Do you know who has to deal with angry nurse calls? The recruiters. But wait! A nurse will call up to 5 times because the field support manager will not call them back, they will chew out a recruiter but when they finally get a hold of the manager who messed up their pay they become respectful. If you even try to voice your opinion or express your concerns, they will not get addressed they will be swept under the rug and then you become labeled as "belligerent". The management is a joke it is a literal joke, the recruiters are stressed from parents yelling at them, nurses yelling at them. The recruiters get no support for the amount of work they do, we not only did recruitment, we did staffing, we did equipment drop off, we did even planning, local marketing, university presentations, we had to even help payroll(what a joke). We did anything to get more nurses through the door but it would not work. One, because the nurse pay is terrible. Two, any decent nurses we got would quit because of pay issues, every week. Three, patient families are not taught boundaries when they first come onto our services. The recruiters get treated like dogs. I felt so stressed here everyday every single day as soon as my "training" ended which wasn't training at all. When we got new recruiters, they had 0 training management expected the recruiters to find time to train too. It's all. a joke. I made great friends here, at this point we are literally trauma bonded at this point. The turnover rate here is crazy. If you come here just expect a rollercoaster of emotions.

Three of us were hired at about the same time. The head of the department was on leave when we arrived, and the team had lost three staff members just before we started our positions, In the case of my area of focus, those who had left had taken their expertise with them, leaving a knowledge deficit. There was no plan for process continuity if employees left. We were not given a walk-through and introduction to staff outside of our department, only a Skype call as an introduction. Several IT/systems items were not set up for us when we started our jobs. The SOPs we were given were outdated and difficult to comprehend, and there was no planned training process. The remaining staff who were to train us were overburdened in their roles and only were familiar with their narrow areas of focus. If I tried to clarify a process and asked too many questions, then I was treated like a nuisance. I was thrown on the phones with little training, and the entire time I worked there I could not get calls to transfer. I recognized that a senior team member was not doing a process properly, because it was in an area I had specialized in, and I reported it to management due to legal concerns, at the same time as expressing concerns with the so-called training. She complained to management, made me out to be an ogre, and proceeded to no longer respond to questions unless they were copied on email to management. Thereafter she mainly worked from home, and when she did come in to the office, she refused to speak to me. This went on for two months without any management intervention. Her coworker she appeared buddy-buddy with, the person remaining to train me, I found out before I left had blamed me for her desire to transfer to another department. It was obvious she resented having to train me because she already had too much work to do, I had been thrown on the phones with little orientation to the phone system or how to respond to the employees' issues. Every day I received multiple calls regarding benefit billing issues that had resulted from local office staff not properly reporting the end of work assignments. They were more focused on getting bonuses from recruitment than properly onboarding and offboarding employees. Hardly any of the local staff properly understood how the benefits programs functioned, or cared to learn about them — they just figured they could call Corporate if there was ever a question that arose. So, there were travel, and sometimes caregiver employees whose assignments had ended, but often that fact was not reported to Payroll, so the benefits didn't cancel, and premium owed accumulated. If the employee went to their local office to get it resolved, they were often given lip service or ignored, and very seldom was an effort made to correct the problem, without Corporate's intervention. This is because the local office didn't want to take the financial hit for correcting their administrative error, and they knew it would set an example that they would have to correct those issues ongoing for employees. We got those call about deductions in arrears balances all day, ever day. The management's attitude was "this is the way it has always been" and "you have to choose your battles.' That was code for, we are going to do absolutely nothing, despite how it is impacting employees. It was "oh we have tried and it didn't make a difference." It doesn't appear they really tried, because there are no systems of accountability in place, when there could be. It is just easier for them to hire staff just out of college (on the cheap) to be recruiters, and then to ignore the problems that result from the attitude often present at that life stage and level of experience. All the while their youthful enthusiasm contributes to their recruitment profits. And let me tell you about Employee Relations, they assiduously monitor social media accounts, so I am sure there will be a threatening response or a cease-and-desist issued, because this company's primary concern is protecting an image that does not match the reality of their day-to-day operations. Word is getting out, though.