The common refrain that you'll hear at this office is, "this isn't for everyone." While this is true of any job, it seems that this job, and this office specifically, has an incredible turnover rate.
You would think that after so many people have left the office for other jobs (or just left because they couldn't take it there any more), the upper management would begin to look inward. It never happens. Some people will not hesitate to berate or belittle people on the floor. If you are not doing things exactly how they want them done, they're going to put you down and make you feel like less of a person.
If that's not enough, your work schedule is penciled in as 8am-5pm, but the office is open until 6pm, and someone has to stay to close the office at 6. It seems that it does not apply to some people. If you are the first person to leave, you will hear about it. It's almost like you're shamed into staying as long as possible. The long hours wouldn't be a problem, if you are being paid appropriately. That's not the case either. You are paid a very poor rate ($14 an hour) during your training period. That training period is six (6) months long, during which you will be expected to perform all of your job duties while keeping up with your weekly trainings and hitting recruiting metrics. If you fall behind on any of those, be prepared to be called into an office for a discussion on whether or not your heart is in the job.
The work-life balance is also severely lacking. Even when working as an hourly employee, you will be expected to have your work email on your personal phone, and if there is a weather event, you may be asked to have the phone line forwarded to your personal phone as well. You will only be paid from 8am-6pm, despite possibly receiving phone calls and emails before and after those times. If you are one of the lucky ones to make it past six months, you will become a salaried and commissioned employee, so you will get a pay raise, but the work-life balance is still terrible.
The communication in the office is also terrible, partially due to the turnover of employees in the office. As a recruiter, you are expected to assist/handle scheduling, onboarding, payroll and credentialing. There are people that are supposed to handle those duties, however, they never seem to be able to accomplish everything, and then it falls onto you to get it done, meaning that you'll have to finish that work on top of your recruiting. If something doesn't get done, you'll likely not hear about it until the time it needed to be completed is passed, meaning that you will be told to call the external employee that it affects and tell them that they either can't work at the moment, due to something being expired, or that they won't be getting paid because something wasn't processed properly.
Every morning, you are forced to stand up and tell everyone what you are going to accomplish that day. You will be told that, "These are not goals. They are promises." At the end of the day, you will stand up again and tell everyone whether or not you were able to accomplish what you said you would do. If you didn't accomplish those statements, you will have to explain why, and then you are expected to stay at the office until you reach the metrics that you said you would reach. If you speak against this, you'll hear the same thing, "This job isn't for everyone."
I saw employees break down and cry on more than one occasion. Some people in the office are overbearing, abusive and bullies. They will say that they are going to work on communication, and the next week, the same person is slamming the door to their office or swearing loudly on the floor. Upper management seems to turn a blind eye to this situation.
In Delaware, there are only two offices, and the chances to move up are slim to none. Once someone manages to give up their personal life and move into a management position, they never seem to leave, meaning that if you want a work-life balance and possibility for advancement, you are out of luck. You have to choose one or the other.
I could keep going, but I don't think there is anything else that needs to be said.
