Is Maximus a good company to work for as a Client Service Representative II?

Client Service Representative II professionals working at Maximus have rated their employer with 3.7 out of 5 stars in 22 Glassdoor reviews. This is a higher than average score with the overall rating of Maximus employees being 3.2 out of 5 stars. Search open Client Service Representative II Jobs at Maximus now and start preparing for your job interview by browsing frequently asked Client Service Representative II interview questions at Maximus .

Does Maximus pay Client Service Representative II employees well?

Client Service Representative II professionals rate their compensation and benefits at Maximus with 3.8 out of 5 stars based on 22 anonymously submitted employee reviews. This is 17.1% better than the company average rating for salary and benefits. Find out more about Client Service Representative II salaries at Maximus.

What are the top reviewed jobs at Maximus?

Customer Service Representative (757) , Customer Service Representative (CSR) (487) , Employment Advisor (100) , Call Center Representative (83) , Supervisor (83) , Eligibility Specialist (69) , Manager (58) , Case Manager (51) , Call Center Supervisor (48) , Quality Analyst (48) , Functional Assessor (43) , Project Manager (37) , Customer Service (CSR) (36) , Business Analyst (32) , Operations Supervisor (32)

What are the pros of working at Maximus according to real employee reviews?

"The pay is good and that's about it but this system request 20 words." ((in 520 reviews)); "Benefits are good and the determining factor in continuing at the company" ((in 309 reviews)); "Still some great people that work there but most of the good ones left when Maximus bought the company." ((in 246 reviews)); "Remote work from home smh" ((in 216 reviews)); "Good salary and working from home" ((in 87 reviews))

What are the cons of working at Maximus according to real employee reviews?

"Poor training and organising schedule" ((in 160 reviews)); "The supervisors have no true source of knowledge and the managers genuinely have no interest in the product." ((in 148 reviews)); "Manager who is the epitome of a bad manager." ((in 107 reviews)); "Poor Upper management + revolving door" ((in 74 reviews)); "The communication is poor and the regard for the people is very low." ((in 52 reviews))

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Maximus

Maximus Client Service Representative II reviews

3.7

55% would recommend to a friend

(22 total reviews)

Bruce Caswell

22% approve of CEO

22% positive business outlook

Ratings by category

4.6

Diversity & inclusion

4.0

Career opportunities

3.8

Compensation and benefits

3.7

Culture & values

3.5

Work/Life balance

3.4

Senior management

Client Service Representative II employees have rated Maximus with 3.7 out of 5 stars, based on 22 company reviews on Glassdoor. This indicates that most Client Service Representative II professionals have a good working experience there. Maximus is rated in line with the average (within 1 standard deviation) by Client Service Representative II professionals compared to other employers within the Management & Consulting industry (3.5 stars).

Ratings by demographic groups

Race / Ethnicity

Gender

Sexual orientation

Disability

Parent or family caregiver

Veteran status

Reviews by job title

22 reviews

5.0

May 6, 2026

Great company !

Customer service representative ii

Recommend

CEO approval

Business Outlook

Pros

The company had great leadership and training.

Cons

mandatory overtime during peak season.

4.0

Sep 4, 2025

Salary

Customer service representative (csr) ii

Recommend

CEO approval

Business Outlook

Pros

Benefits are not bad at all

Cons

Very rigorous level II background security clearance requirements

3.0

Aug 21, 2025

A good place to start gaining call center experience

Customer service representative (csr) ii

Recommend

CEO approval

Business Outlook

Pros

This company I would say is a good place to just get your foot in the door and to start learning how to work in a corporate call center.

Cons

Long-term I don't think it's a company that you would want to stick around with. There is constant turnover not just with employee but with management as well. Just as you're getting used to one manager they switch it out to anyone.

Viewing 1 - 3 of 22 Reviews

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Maximus

Maximus Client Service Representative II reviews

Ratings by category

Ratings by demographic groups

Reviews by job title

Great company !

Salary

A good place to start gaining call center experience

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