Is Maximus a good company to work for as a Client Service Representative II?

Client Service Representative II professionals working at Maximus have rated their employer with 3.7 out of 5 stars in 22 Glassdoor reviews. This is a higher than average score with the overall rating of Maximus employees being 3.2 out of 5 stars. Search open Client Service Representative II Jobs at Maximus now and start preparing for your job interview by browsing frequently asked Client Service Representative II interview questions at Maximus .

Does Maximus pay Client Service Representative II employees well?

Client Service Representative II professionals rate their compensation and benefits at Maximus with 3.8 out of 5 stars based on 22 anonymously submitted employee reviews. This is 17.1% better than the company average rating for salary and benefits. Find out more about Client Service Representative II salaries at Maximus.

What are the top reviewed jobs at Maximus?

Customer Service Representative (757) , Customer Service Representative (CSR) (487) , Employment Advisor (100) , Call Center Representative (83) , Supervisor (83) , Eligibility Specialist (69) , Manager (58) , Case Manager (51) , Call Center Supervisor (48) , Quality Analyst (48) , Functional Assessor (43) , Project Manager (37) , Customer Service (CSR) (36) , Business Analyst (32) , Operations Supervisor (32)

What are the pros of working at Maximus according to real employee reviews?

"The pay is good and that's about it but this system request 20 words." ((in 520 reviews)); "Benefits are good and the determining factor in continuing at the company" ((in 309 reviews)); "Still some great people that work there but most of the good ones left when Maximus bought the company." ((in 246 reviews)); "Remote work from home smh" ((in 216 reviews)); "Good salary and working from home" ((in 87 reviews))

What are the cons of working at Maximus according to real employee reviews?

"Poor training and organising schedule" ((in 160 reviews)); "The supervisors have no true source of knowledge and the managers genuinely have no interest in the product." ((in 148 reviews)); "Manager who is the epitome of a bad manager." ((in 107 reviews)); "Poor Upper management + revolving door" ((in 74 reviews)); "The communication is poor and the regard for the people is very low." ((in 52 reviews))

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Maximus

Maximus Client Service Representative II reviews

3.7

55% would recommend to a friend

(22 total reviews)

Bruce Caswell

22% approve of CEO

22% positive business outlook

Ratings by category

4.6

Diversity & inclusion

4.0

Career opportunities

3.8

Compensation and benefits

3.7

Culture & values

3.5

Work/Life balance

3.4

Senior management

Client Service Representative II employees have rated Maximus with 3.7 out of 5 stars, based on 22 company reviews on Glassdoor. This indicates that most Client Service Representative II professionals have a good working experience there. Maximus is rated in line with the average (within 1 standard deviation) by Client Service Representative II professionals compared to other employers within the Management & Consulting industry (3.5 stars).

Ratings by demographic groups

Race / Ethnicity

Gender

Sexual orientation

Disability

Parent or family caregiver

Veteran status

Reviews by job title

22 reviews

4.0

Oct 17, 2024

Review

Customer service representative (csr) ii

Recommend

CEO approval

Business Outlook

Pros

Great benefits and discounts. Opportunity to grow within.

Cons

Calls do not stop during open enrollment.

4.0

Oct 3, 2024

Schedule, pay, benefits

Customer service representative (csr) ii

Recommend

CEO approval

Business Outlook

Pros

1. %100 remote 2. Thorough and engaging training 3. Multiple shift options to fit your lifestyle. Shift bids based solely on metrics. 4. Bosses that are very forgiving. They don’t hold mistakes against you forever. 5. Easy to move up in the company.

Cons

Very low pay and not much room for negotiation.

3.0

Mar 25, 2024

Stressful

Customer service representative (csr) ii

Recommend

CEO approval

Business Outlook

Pros

Pay, bonuses, some co workers, work from home, company contests

Cons

Stressful, rude customers, rude supervisors, unorganized structure

Viewing 7 - 9 of 22 Reviews

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Customer Service Representative II - Ballston Spa, NY

Customer Service Representative II - Goshen, NY

Customer Service Representative - Bilingual Spanish, Healthcare

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Maximus

Maximus Client Service Representative II reviews

Ratings by category

Ratings by demographic groups

Reviews by job title

Review

Schedule, pay, benefits

Stressful

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