Is Maximus a good company to work for?

Maximus has an overall rating of 3.2 out of 5, based on over 6,156 reviews left anonymously by employees. This rating has decreased by 3% over the last 12 months. 46% of employees would recommend working at Maximus to a friend and 43% have a positive outlook for the business. The best reviews about Maximus have been left by employees working as Covid-19 Case Investigator , Project Manager and Quality Assurance Analyst .

Does Maximus pay their employees well?

According to anonymously submitted Glassdoor reviews, Maximus employees rate their compensation and benefits as 3.2 out of 5. Find out more about salaries and benefits at Maximus. This rating has decreased by 1% over the last 12 months.

How satisfied are employees working at Maximus?

46% of Maximus employees would recommend working there to a friend based on Glassdoor reviews . Employees also rated Maximus 3.4 out of 5 for work life balance, 3.1 for culture and values and 2.9 for career opportunities.

What are the top reviewed jobs at Maximus?

Customer Service Representative (756) , Customer Service Representative (CSR) (487) , Employment Advisor (100) , Call Center Representative (83) , Supervisor (83) , Eligibility Specialist (69) , Manager (58) , Case Manager (51) , Call Center Supervisor (48) , Quality Analyst (47) , Functional Assessor (43) , Project Manager (37) , Customer Service (CSR) (36) , Business Analyst (32) , Operations Supervisor (32)

What are the pros of working at Maximus according to real employee reviews?

"good pay and you get to learn about federal contracts and all the red tapes that come with it." ((in 512 reviews)); "They offer a great benefits package and engage employees by surveying them annually for feedback to enhance current benefits." ((in 300 reviews)); "Still some great people that work there but most of the good ones left when Maximus bought the company." ((in 239 reviews)); "Remote work from home smh" ((in 222 reviews)); "Good salary and working from home" ((in 97 reviews))

What are the cons of working at Maximus according to real employee reviews?

"Poor training and organising schedule" ((in 162 reviews)); "The supervisors have no true source of knowledge and the managers genuinely have no interest in the product." ((in 147 reviews)); "Manager who is the epitome of a bad manager." ((in 107 reviews)); "Poor Upper management + revolving door" ((in 73 reviews)); "The communication is poor and the regard for the people is very low." ((in 53 reviews))

What are employees saying about Maximus layoffs in 2026?

Explore Glassdoor’s employee reviews to understand what current and former employees are saying about Maximus layoffs and their outlook for job security at Maximus in 2026.

What are the top reviewed Maximus locations?

New York , Albany , Reston , Houston , Rochester , Austin , San Antonio , Phoenix , Folsom , Tampa , Jacksonville , Washington , Brownsville , Lawrence , Hattiesburg , Riverview , Boise , Chester , Chicago , Boston , Atlanta , Richmond , Indianapolis , Athens , Tysons Corner , Edinburg , Denver , Baltimore , McLean , Pittsford

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Maximus

Maximus reviews

3.2

46% would recommend to a friend

(5,269 total reviews)

Bruce Caswell

63% approve of CEO

43% positive business outlook

Ratings by category

3.6

Diversity & inclusion

3.4

Work/Life balance

3.2

Compensation and benefits

3.1

Culture & values

2.9

Career opportunities

2.8

Senior management

Maximus has an employee rating of 3.2 out of 5 stars, based on 5,269 company reviews on Glassdoor which indicates that most employees have a good working experience there. The Maximus employee rating is in line with the average (within 1 standard deviation) for employers within the Management & Consulting industry (3.5 stars).

Ratings by demographic groups

Race / Ethnicity

Gender

Sexual orientation

Disability

Parent or family caregiver

Veteran status

Reviews by job title

5K reviews

3.0

Sep 9, 2015

Not Enough Resources

Customer service representative

Recommend

CEO approval

Business Outlook

Pros

EXCELLENT COWORKERS! Pay ok. Contracted through Aerotek.

Cons

Management had difficulty keeping up with the needs of their consumers. Resourses like computers, phones and employees were in short supply in the last weeks of the contract to enroll people in the Affordable Care Act.

1.0

Sep 7, 2015

Like being an indentured servant.

Lead counselor/outreach

Recommend

CEO approval

Business Outlook

Pros

There are no pros to this company other than having somewhat of a paycheck after putting your paycheck up for business expenses first.

Cons

Low pay for similar position compared nationally Much longer hours than told at time of hire without paid overtime (flextime is never able to be taken when you operate a program alone) Employees pay for all of their own benefits (medical, dental, vision, and others to choose from) 10 days total for vacation, sick, personal days off which doesn't increase w/time w/company Multiple changes in supervisors who don't know what the deliverables of the contract are or how their programs operate Employee pays for business expenses with personal credit card and must await reimbursement for far too long with low salary even when your position travels 75% of the time No support from upper management All upper management are "Vice Presidents" of something - its a joke No recognition for outstanding service to company and clients other than lip service Have no concern for employees

2.0

Sep 3, 2015

QA

Anonymous employee

Recommend

CEO approval

Business Outlook

Pros

Great people. Project is new, learn as you go.

Cons

Benefits suck. No career growth. A lot of corporate politics.

Viewing 409 - 411 of 5,269 Reviews

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Jobs at Maximus

Customer Service Representative (Remote - Albany, NY)

Quality Control Manager (Remote)

Customer Service Rep - Remote (Must live near McAllen, TX)

Master Project Scheduler

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Maximus

Maximus reviews

Ratings by category

Ratings by demographic groups

Reviews by job title

Not Enough Resources

Like being an indentured servant.

QA

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