Is Maximus a good company to work for?

Maximus has an overall rating of 3.2 out of 5, based on over 6,156 reviews left anonymously by employees. This rating has decreased by 3% over the last 12 months. 46% of employees would recommend working at Maximus to a friend and 43% have a positive outlook for the business. The best reviews about Maximus have been left by employees working as Covid-19 Case Investigator , Project Manager and Quality Assurance Analyst .

Does Maximus pay their employees well?

According to anonymously submitted Glassdoor reviews, Maximus employees rate their compensation and benefits as 3.2 out of 5. Find out more about salaries and benefits at Maximus. This rating has decreased by 1% over the last 12 months.

How satisfied are employees working at Maximus?

46% of Maximus employees would recommend working there to a friend based on Glassdoor reviews . Employees also rated Maximus 3.4 out of 5 for work life balance, 3.1 for culture and values and 2.9 for career opportunities.

What are the top reviewed jobs at Maximus?

Customer Service Representative (756) , Customer Service Representative (CSR) (487) , Employment Advisor (100) , Call Center Representative (83) , Supervisor (83) , Eligibility Specialist (69) , Manager (58) , Case Manager (51) , Call Center Supervisor (48) , Quality Analyst (47) , Functional Assessor (43) , Project Manager (37) , Customer Service (CSR) (36) , Business Analyst (32) , Operations Supervisor (32)

What are the pros of working at Maximus according to real employee reviews?

"The pay is good and that's about it but this system request 20 words." ((in 510 reviews)); "They offer a great benefits package and engage employees by surveying them annually for feedback to enhance current benefits." ((in 307 reviews)); "Still some great people that work there but most of the good ones left when Maximus bought the company." ((in 239 reviews)); "Remote work / work from home" ((in 226 reviews)); "Good salary and working from home" ((in 94 reviews))

What are the cons of working at Maximus according to real employee reviews?

"The supervisors have no true source of knowledge and the managers genuinely have no interest in the product." ((in 154 reviews)); "Poor training and organising schedule" ((in 153 reviews)); "Manager who is the epitome of a bad manager." ((in 107 reviews)); "Poor Upper management + revolving door" ((in 73 reviews)); "The communication is poor and the regard for the people is very low." ((in 58 reviews))

What are employees saying about Maximus layoffs in 2026?

Explore Glassdoor’s employee reviews to understand what current and former employees are saying about Maximus layoffs and their outlook for job security at Maximus in 2026.

What are the top reviewed Maximus locations?

New York , Albany , Reston , Houston , Rochester , Austin , San Antonio , Phoenix , Folsom , Tampa , Jacksonville , Washington , Brownsville , Lawrence , Hattiesburg , Riverview , Boise , Chester , Chicago , Boston , Atlanta , Richmond , Indianapolis , Athens , Tysons Corner , Edinburg , Denver , Baltimore , McLean , Pittsford

Maximus reviews

3.2

46% would recommend to a friend

(5,269 total reviews)

Bruce Caswell

63% approve of CEO

43% positive business outlook

Ratings by category

3.6

Diversity & inclusion

3.4

Work/Life balance

3.2

Compensation and benefits

3.1

Culture & values

2.9

Career opportunities

2.8

Senior management

Maximus has an employee rating of 3.2 out of 5 stars, based on 5,269 company reviews on Glassdoor which indicates that most employees have a good working experience there. The Maximus employee rating is in line with the average (within 1 standard deviation) for employers within the Management & Consulting industry (3.5 stars).

Ratings by demographic groups

Race / Ethnicity

Gender

Sexual orientation

Disability

Parent or family caregiver

Veteran status

Reviews by job title

5K reviews

4.0

Jul 8, 2023

Fab overall

Job coach

Recommend

CEO approval

Business Outlook

Pros

A proactive and positive company to work for that values staff feedback/voice and actively works to provide resources for staff e.g. mental health provisions, Maximus communities, staff opt in benefits through salary deduction.

Cons

Little scope for progression within my department

Maximus Response

3y

Thank you for taking the time to share your experience. We loved reading that your overall experience has been fab. We take great pride in creating a supportive and inclusive work environment, and are pleased that you value the benefits and resources we offer. We’ve worked hard in recent months to create more opportunities for training, development and career progression for all colleagues through our online learning platforms, mentorship programmes, training courses and apprenticeships. We know there is more work to do and appreciate your feedback. We’d like to learn more about your time at Maximus and what we can do to support progression opportunities within your department. If you'd like to share more with us, please email feedback@maximusuk.co.uk and we'll be in touch.

3.0

Jul 8, 2023

Cool

Customer service advisor

Recommend

CEO approval

Business Outlook

Pros

Nice company good pay for starting

Cons

Can get super busy and customers can be very horrible

Maximus Response

3y

Thank you for your review! We’re glad to hear that you are enjoying your time at Maximus. We are incredibly proud of the important work our colleagues do and know it can be challenging at times. It’s why we work hard to create a great work environment and offer a range of tools, resources and support to help colleagues succeed in their roles. We know there is always more we can do and are always looking for ways to improve as an organisation. We'd like to hear more about your time at Maximus so that we can continue to make positive changes. If you'd like to share more with us, please email feedback@maximusuk.co.uk and we'll be in touch.

2.0

Jun 27, 2023

Overworked

Advisor

Recommend

CEO approval

Business Outlook

Pros

Other members of staff are great

Cons

Unfair wage brackets across contracts

Maximus Response

3y

Thank you for getting in touch and we’re sorry to hear about your experience. We are committed to creating a positive and supportive work environment for all colleagues and are always looking to improve the way we do things. As a Living Wage Employer we’re committed to providing all colleagues with a real living wage, and offer a wide range of additional support and resources to promote financial wellbeing. We'd like to hear more about your time at Maximus so we can make positive changes. If you'd like to share more with us, please email feedback@maximusuk.co.uk and we'll be in touch.

Viewing 4948 - 4950 of 5,269 Reviews

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Cool

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