Were hired to not care or help
Pros
M-F. 40 hours, some OT. Theyre medical accommodations are extensive overall.
Cons
You are not hired to help. you are expecred to give the bare minimum explanations and can not explain how a client can respond better to the missing infobrequested by HHSC for their SNAP, medicaid, TANF, etc. The metrics are stupid; expect you to sdhere to your daily schedule a min of 90% but you get docked for a call going into your scheduled lunch, training, meeting, breaks, etc. You can at least skip the training or meeting and your adherence is only hit 1x, but lunch and breaks...those not only get docked for time scheduled but time you still have to take up to legally adhere to those mandated times. Avg handle time is 11 mins or less but you are expected to read verbatim and that system is extensive as well as easy to go down the wrong path. All of which impact your QA scores, which they do not automatically play back your graded call. You get a quarterly bonus.
