Medallia reviews

As the new leader of Medallia’s Trust and Assurance Security Group, I can confirm that we take feedback from the team very seriously and do our best to address all concerns and adopted a mindset to continuously improve. Our team, like the rest of the organization, uses an annual strategy roadmap to guide our quarterly priorities and objectives. The Medallia learning and delivery process also includes weekly leadership team meetings and company open forum discussions. We encourage all Medallians to fully participate and share ideas to make our workplace the best it can be during our Firesides, departmental All-Hands and quarterly employee surveys to ensure an open forum and regular opportunity to solicit feedback in a variety of channels. Part of my own decision to join the team was based upon first-hand observation of Medallia’s practice of soliciting and acting on employee feedback, so it’s concerning to me that you may not feel your voice was heard nor feedback accounted for authentically. If you’re open, I welcome an email to discuss your own experiences, so that I may take your experiences into account as our team continues to grow. - Geoff, Chief Security Officer

Posted on behalf of Juan Pablo Dellarroquelle - VP, Engineering: Thanks for your review – it’s clear that you have not found nor, been able to create, the environment you were seeking in coming here. I am truly sorry. Building something great takes time, dedication and, more than anything else, ownership. I am extremely proud of how we embrace all of our engineers for what they bring to the table, their commitment to working hard and their willingness and courage to change the environment around them no matter their accent, skin color, or their prior place of employment. I believe that when we bring our whole selves to work we can create the best possible outcomes. When it comes to what we build and how we build it, it is hard to understand what “staying away” means or why you’re advised to do so, I welcome the opportunity to learn more about it, if you care to share with me. Regarding vanity, there’s nothing I worry more about than taking ourselves too seriously, losing perspective, or becoming full of ourselves. So I ask you, please do stop by and chat with me. I sit in the open space, just like everyone else. Sincerely, Juan