Is Medallia a good company to work for?

Medallia has an overall rating of 3.0 out of 5, based on over 1,176 reviews left anonymously by employees. This rating has decreased by 6% over the last 12 months. 35% of employees would recommend working at Medallia to a friend and 22% have a positive outlook for the business. The best reviews about Medallia have been left by employees working as Solutions Consultant , Sales Director and Sales Development Representative (SDR) .

Does Medallia pay their employees well?

According to anonymously submitted Glassdoor reviews, Medallia employees rate their compensation and benefits as 3.3 out of 5. Find out more about salaries and benefits at Medallia. This rating has been stable over the past 12 months.

How satisfied are employees working at Medallia?

35% of Medallia employees would recommend working there to a friend based on Glassdoor reviews . Employees also rated Medallia 3.9 out of 5 for work life balance, 3.0 for culture and values and 2.6 for career opportunities.

What are the top reviewed jobs at Medallia?

Sales Director (60) , Software Engineer (49) , Sales (40) , Senior Software Engineer (40) , Senior Analyst (24) , Sales Development Representative (SDR) (23) , Software Engineer II (20) , Analyst (18) , Program Manager (18) , Solutions Consultant (18) , Manager (15) , Account Executive (14) , Professional Services (14) , Director (12) , Customer Success Manager (11)

What are the pros of working at Medallia according to real employee reviews?

"People were great and helpful." ((in 150 reviews)); "Great culture and fun to be around space." ((in 114 reviews)); "Good benefits within the company" ((in 65 reviews)); "Great work / life balance" ((in 47 reviews)); "Good pay and cares about employees" ((in 29 reviews))

What are the cons of working at Medallia according to real employee reviews?

"Lots of layoffs over the years and org changes without much support" ((in 47 reviews)); "Clueless leadership." ((in 38 reviews)); "Not clear career path and training." ((in 24 reviews)); "Bad managers seem to be an epidemic here." ((in 19 reviews)); "Los people managers se lavan las manos a la hora del recorte y no hacen su trabajo a la hora de pasar horas facturables." ((in 7 reviews))

What are employees saying about Medallia layoffs in 2026?

Explore Glassdoor’s employee reviews to understand what current and former employees are saying about Medallia layoffs and their outlook for job security at Medallia in 2026.

What are the top reviewed Medallia locations?

Palo Alto , San Francisco , San Mateo , New York , Austin , Pleasanton , Washington , Denver , Chicago , Raleigh , Boston , Los Angeles , San Jose , Salt Lake City , Dallas , San Diego , Philadelphia , Columbia , Kansas City , Phoenix , Houston , Manchester , Seattle , Charleston , Atlanta , Tysons Corner , Newark , Birmingham , St. George , Maine

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Medallia

Medallia reviews

3.0

35% would recommend to a friend

(1,002 total reviews)

Mark Bishof

31% approve of CEO

22% positive business outlook

Ratings by category

3.9

Work/Life balance

3.5

Diversity & inclusion

3.3

Compensation and benefits

3.0

Culture & values

2.6

Career opportunities

2.4

Senior management

Medallia has an employee rating of 3.0 out of 5 stars, based on 1,002 company reviews on Glassdoor which indicates that most employees have an average working experience there. The Medallia employee rating is 22% below average for employers within the Information Technology industry (3.9 stars).

Ratings by demographic groups

Race / Ethnicity

Gender

Sexual orientation

Disability

Parent or family caregiver

Veteran status

Reviews by job title

1K reviews

5.0

Aug 6, 2013

Something special

Anonymous employee

Recommend

CEO approval

Business Outlook

Pros

Organization completely focused on doing what it takes to keep customers happy. The fast pace allows employees to take on multiple roles and contribute directly to customers success.

Cons

Continuous role progression with a high pace of growth

3.0

Jun 17, 2013

Feeling the growing pain

Anonymous employee

Recommend

CEO approval

Business Outlook

Pros

We have very smart, understanding people who work hard and smart. People also find their life and work balance in every ways. I definitely enjoys the culture and so proud of the quality of the product and the services we provide to our customers.

Cons

No clear career path. As the company grow, the company culture has been twisted. The company is trying to keep it, but most of the old Medallians feel it is losing. Sometimes you feel the company is lack of recognition of your work and contribution.

5.0

Jun 8, 2013

Living the Silicon Valley growth company dream

Anonymous employee

Recommend

CEO approval

Business Outlook

Pros

Cool culture. Great hiring - hires for brains and good attitudes. People are capable, friendly, collaborative, hard working and have a lot of fun. Silicon Valley perks - catered lunches 2 days a week, Friday happy hours, fun work space. Workers get the nice spots by the windows and execs have tiny little offices with no windows. Company is making it - growing fast, the software works, it keeps getting better, customers are generally happy, services does great work. Management is relatively humble, constantly aiming to get better, cares about employee satisfaction. They celebrate the good,acknowledge the bad, and put in place initiatives to get better all the time.

Cons

Growth creates growing pains. Top execs like to hire in senior staff from outside, making it hard for people to advance. Not much staff development. Middle managers don't - or can't - develop their people - just throw them at the work.

Viewing 988 - 990 of 1,002 Reviews

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Jobs at Medallia

Senior Manager, Services Consulting

Director, Data Platform & Engineering

Senior Treasury Analyst

Medallia Strategy Analytics, Analyst