Is Medallia a good company to work for?

Medallia has an overall rating of 3.0 out of 5, based on over 1,176 reviews left anonymously by employees. This rating has decreased by 6% over the last 12 months. 35% of employees would recommend working at Medallia to a friend and 22% have a positive outlook for the business. The best reviews about Medallia have been left by employees working as Solutions Consultant , Sales Director and Sales Development Representative (SDR) .

Does Medallia pay their employees well?

According to anonymously submitted Glassdoor reviews, Medallia employees rate their compensation and benefits as 3.3 out of 5. Find out more about salaries and benefits at Medallia. This rating has been stable over the past 12 months.

How satisfied are employees working at Medallia?

35% of Medallia employees would recommend working there to a friend based on Glassdoor reviews . Employees also rated Medallia 3.9 out of 5 for work life balance, 3.0 for culture and values and 2.6 for career opportunities.

What are the top reviewed jobs at Medallia?

Sales Director (60) , Software Engineer (49) , Sales (40) , Senior Software Engineer (40) , Senior Analyst (24) , Sales Development Representative (SDR) (23) , Software Engineer II (20) , Analyst (18) , Program Manager (18) , Solutions Consultant (18) , Manager (15) , Account Executive (14) , Professional Services (14) , Director (12) , Customer Success Manager (11)

What are the pros of working at Medallia according to real employee reviews?

"People were great and helpful." ((in 150 reviews)); "Great culture and fun to be around space." ((in 114 reviews)); "Good benefits within the company" ((in 65 reviews)); "Great work / life balance" ((in 47 reviews)); "Good pay and cares about employees" ((in 29 reviews))

What are the cons of working at Medallia according to real employee reviews?

"Lots of layoffs over the years and org changes without much support" ((in 47 reviews)); "Clueless leadership." ((in 38 reviews)); "Not clear career path and training." ((in 24 reviews)); "Bad managers seem to be an epidemic here." ((in 19 reviews)); "Los people managers se lavan las manos a la hora del recorte y no hacen su trabajo a la hora de pasar horas facturables." ((in 7 reviews))

What are employees saying about Medallia layoffs in 2026?

Explore Glassdoor’s employee reviews to understand what current and former employees are saying about Medallia layoffs and their outlook for job security at Medallia in 2026.

What are the top reviewed Medallia locations?

Palo Alto , San Francisco , San Mateo , New York , Austin , Pleasanton , Washington , Denver , Chicago , Raleigh , Boston , Los Angeles , San Jose , Salt Lake City , Dallas , San Diego , Philadelphia , Columbia , Kansas City , Phoenix , Houston , Manchester , Seattle , Charleston , Atlanta , Tysons Corner , Newark , Birmingham , St. George , Maine

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Medallia

Medallia reviews

3.0

35% would recommend to a friend

(1,002 total reviews)

Mark Bishof

31% approve of CEO

22% positive business outlook

Ratings by category

3.9

Work/Life balance

3.5

Diversity & inclusion

3.3

Compensation and benefits

3.0

Culture & values

2.6

Career opportunities

2.4

Senior management

Medallia has an employee rating of 3.0 out of 5 stars, based on 1,002 company reviews on Glassdoor which indicates that most employees have an average working experience there. The Medallia employee rating is 22% below average for employers within the Information Technology industry (3.9 stars).

Ratings by demographic groups

Race / Ethnicity

Gender

Sexual orientation

Disability

Parent or family caregiver

Veteran status

Reviews by job title

1K reviews

3.0

Apr 8, 2013

A decent Job... don't want to be here forever

Anonymous employee

Recommend

CEO approval

Business Outlook

Pros

- The culture and people are great

Cons

- Senior management lacks the ability to agree on decisions and objectives. People have good ideas but are not united. - Group think dominates the culture. - No career development. - This is a fake silicon valley company. By that I mean the "product" is truly a service and requires a lot of consulting. Which can be frustrating if you are a tech / software person.

5.0

Jan 17, 2013

Sales

Anonymous employee

Recommend

CEO approval

Business Outlook

Pros

Great leadership. Great culture. Great product. Proud to be a Medallian. This company has the most coveted names as our customers; Apple, Nike, Lego, Nordstorm, Mercedes, Four Seasons, Sephora, eBay, Facebook, and many many many more. Why? Because we drive results and it the system works.

Cons

Competitors constantly undercut pricing and promise things they can't deliver. Common theme is that if we don't win a deal the first time around, we'll surely see them later after the competitor fails. Need to become better at selling the value of a successful program the first time around.

4.0

Jan 15, 2013

Medallia

Anonymous employee

Recommend

CEO approval

Business Outlook

Pros

The culture and people are awesome.

Cons

Not clear career path and training.

Viewing 991 - 993 of 1,002 Reviews

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Jobs at Medallia

Medallia Strategy Analytics, Analyst

Field Marketing, Senior Manager, Strategic Events & Executive Experiences

Client Services, Consultant (Public Sector)

Site Reliability Engineer II

Senior Treasury Analyst