Pros
Good pay, great potential for bonuses, friendly, engaged coworkers. Cafeteria and on-service rec center is nice. Management has been helpful in teaching on-the-job tricks and the veterans are helpful as well. Job is fast-paced which make days seem short. You will become an expert customer service representative at any job after working at Medline for some time. A lot of overtime opportunities
Cons
Apparent nepotism and few women in higher ranks is off-setting; if you're not popular among the office you have little future moving upwards in your career. Very much a 9 to 5 job, clock in, clock out. While rewarding sometimes when you help someone in tough situations, it requires a great deal of strength against daily tirades from angered customers directed at you. It also requires following tough insurance guidelines, that can change at a moment's notice, that make you feel like the bad person at the end of the day, exacerbated by the enraged customer on the line. All while maintaining a positive affect as customer service representatives do. Very exhausting. The training period is very brief from what is expected of you. The job is an apparent "sink or swim" situation where you have to learn a lot of rules in a short amount of time. It also feels very rigid, where if something comes up, management is not very tolerant when something comes up, and yet expects you to stay and work past 8 hours nearly daily when entangled in a longer call.