Mercer reviews

Leadership changed in the past few years and became extremely focused on billable hours. You must exceed them to be average and the hours expected are already over the roof. All the effort and time put in and the raving reviews received from multiple people in multiple levels did not matter, all that mattered at the end was profit, revenue, hours. The company went down hill 2 years ago and it keeps going. 80% of the teams I was working with quit.

Paid training for licensing exams consists of self-study and not much instruction. Training for job duties is too light and is mostly on the job training to the detriment of the clients you are supposed to assist. A lot of the "experts" supposed to help you seemed to be thrown in their role and are winging it. Many managers lack leadership and communication skills and seem to be thrown in their jobs. Much of your time you spend being the bad guy, not resolving clients' issues but skirting around them, like denying coverage due to technicalities. Departments seem to be pieced together with no organization. "Experts" contradict each other all of the time. Political conflicts between Norwood and Urbandale offices that prevent you from getting job done.