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      Mercer

      Part of Marsh

      Engaged Employer

      Mercer reviews

      3.7

      67% would recommend to a friend

      (6,665 total reviews)
      avatar

      Pat Tomlinson

      36% approve of CEO

      59% positive business outlook

      Ratings by demographic groups

      Mercer has an employee rating of 3.7 out of 5 stars, based on 6,665 company reviews on Glassdoor which indicates that most employees have a good working experience there. The Mercer employee rating is in line with the average (within 1 standard deviation) for employers within the Management & Consulting industry (3.7 stars).

      Reviews by job title

      7K reviews
      2.0
      May 18, 2017

      If you are passionate about HR/benefits, this is probably the place for you

      H&b consulting analyst
      Recommend
      CEO approval
      Business Outlook

      Pros

      You get exposed to a lot of companies and you learn a lot about employer benefits. There's a kind of unwarranted, self-proclaimed reputation that Mercer has among benefits consulting firms. Don't be fooled.

      Cons

      Many senior consultants here are probably pathologically psychotic. This is a problem insofar as you're subject to their psychosis. To be honest, it may have been the result of the fraternity-like hazing they had to endure in the riveting world of benefits to get to where they are. Being successful at Mercer, particularly in their health and benefits division, has a lot to do with being able to cope with psychosis (i.e. getting reamed, meeting absurd expectations, compromising on ethical values) - this is often called "managing personalities".

      2.0
      Oct 10, 2021

      High Turnover, No Job Security, Toxic Work Enviromment

      Senior associate - career consulting
      Recommend
      CEO approval
      Business Outlook

      Pros

      Prestigious HR consulting firm If you stay in management's good graces, you may be able to work in different areas of the organization.

      Cons

      Difficult Colleagues: Principals and partners in the "Career" consulting practice in the Northeast are difficult to work with. They have huge egos and are quick to cut down and write off junior staff, who are already at a disadvantage because they do not receive adequate training. Cut throat environment: If you get burnt out from the stress of working in such a competitive, unforgiving environment, expect to lose your job. Being human is not allowed at Mercer. You have to be a machine and take on several client projects at once to meet your billable hours goal. If you don't meet it because a partner has underbid a project, but you have great reviews from colleagues and clients, you will either get a bad rating (and thus no increase or bonus), or you'll get fired. Mercer is merciless: Going through a difficult time emotionally? Need to take a leave of absence? Better not tell the insurance company work has anything to do with it. That will get you an immediate denial. Got approved for a leave of absence for stress/mental health reasons? Expect the worst when you return. You are now a pariah because you've shown you are weak. Your days are numbered.

      avatar
      Mercer Response
      4y
      Thank you for taking the time to provide your candid feedback and we’re sorry to hear about your experience during your time at Mercer. We believe our colleagues do their best work when they are in a space where they feel valued and supported, and that they can bring their whole self into the office each day. The type of culture and environment you described is not condoned or acceptable at Mercer and we expressly prohibit all forms of intimidation, bullying or unfair behaviour and treatment. Employee mental health and wellbeing is paramount to us as an organisation and insight from our colleagues is often the best pulse check we have, so we greatly appreciate the time you have taken to share your thoughts with us.
      1.0
      Jun 13, 2019

      After 5 Years, Still Another Cog in the Wheel

      Anonymous employee
      Recommend
      CEO approval
      Business Outlook

      Pros

      Large, full service firm with the ability to work on large projects, for well-known clients, and to connect with colleagues throughout the country. For most projects, I was not required to travel. Creative and interesting project opportunities, if you can be staffed on them.

      Cons

      Low pay compared to the market. You can definitely make more money at other large consulting firms. You will be asked to work very hard, for very little reward other than the satisfaction of having your clients by happy. The past 4 years the bonus payout has been minuscule rather than commensurate with the sweat and (literal) tears I put into the work. They dont know the meaning of the words “balance” or “personal life”, and instead will ask you to work harder, faster, and longer so that the higher ups can make more money. The company’s culture (which is lackluster), opportunities for development (which are scant), and rewards/perks/benefits (subpar) are not enough to make up for the a) under-market salary, b) poor rewards system, and b) blatant disregard for the wellbeing of their employees. You and your supervisors have no power to change any of this, by the way. You’re a cog in the wheel. Expendable. Enter at your own risk.

      Viewing 10 - 12 of 6,665 Reviews
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