Does Mercury Insurance Company pay their employees well?

According to anonymously submitted Glassdoor reviews, Mercury Insurance Company employees rate their compensation and benefits as 3.1 out of 5. Find out more about salaries and benefits at Mercury Insurance Company. This rating has decreased by 5% over the last 12 months.

How satisfied are employees working at Mercury Insurance Company?

60% of Mercury Insurance Company employees would recommend working there to a friend based on Glassdoor reviews . Employees also rated Mercury Insurance Company 3.3 out of 5 for work life balance, 3.2 for culture and values and 3.1 for career opportunities.

What are the top reviewed jobs at Mercury Insurance Company?

Claims Adjuster (56) , Claims Specialist II (45) , Claims Specialist (33) , Underwriter (23) , Claims Representative (21) , Claims Examiner (16) , Appraisal Specialist (8) , Claims (8) , Claims Supervisor (8) , Customer Service Representative (8) , Business Systems Analyst (7) , Property Claims Adjuster (6) , Senior Claims Adjuster (6) , Senior Underwriter (6) , Business Analyst (5)

What are the pros of working at Mercury Insurance Company according to real employee reviews?

"Benefits are good." ((in 67 reviews)); "People are great and helpful" ((in 37 reviews)); "Little micromanagement is nice and the Christmas bonus is a plus." ((in 30 reviews)); "Good work life balance." ((in 24 reviews)); "I worked here for a few years and had great supervisors who genuinely cared and helped us succeed." ((in 18 reviews))

What are the cons of working at Mercury Insurance Company according to real employee reviews?

"Low pay and some toxicity on teams" ((in 49 reviews)); "Micro management." ((in 42 reviews)); "As much as I appreciated my supervisor, upper management didn't care for their people." ((in 25 reviews)); "Bad pay, almost no training given" ((in 19 reviews)); "Some managers do micromanage their staff." ((in 18 reviews))

What are employees saying about Mercury Insurance Company layoffs in 2026?

Explore Glassdoor’s employee reviews to understand what current and former employees are saying about Mercury Insurance Company layoffs and their outlook for job security at Mercury Insurance Company in 2026.

What are the top reviewed Mercury Insurance Company locations?

Brea , Rancho Cucamonga , Los Angeles , Clearwater , San Antonio , Folsom , Austin , San Diego , Sacramento , Bridgewater , Valencia , Oklahoma City , Anaheim , Santa Clarita , Tampa , Fullerton , Long Beach , Camarillo , New York , Dallas , Orange , San Jose , California , New Brunswick , California City , Irvine , Sherman Oaks , Chino Hills , Orlando , Atlanta

Mercury Insurance Company reviews

3.4

60% would recommend to a friend

(719 total reviews)

Gabriel Tirador

79% approve of CEO

58% positive business outlook

Ratings by demographic groups

Race / Ethnicity

Gender

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Veteran status

Mercury Insurance Company has an employee rating of 3.4 out of 5 stars, based on 719 company reviews on Glassdoor which indicates that most employees have a good working experience there. The Mercury Insurance Company employee rating is in line with the average (within 1 standard deviation) for employers within the Insurance industry (3.6 stars).

Reviews by job title

719 reviews

1.0

Jan 10, 2016

Terrible Company, Run as fast as you can

Claims representative

Recommend

CEO approval

Business Outlook

Pros

Are there any? I cannot think of even one good about Mercury Claims Department.

Cons

To much work load for one person, not enough time in a day, MANAGEMENT IN AUSTIN IS TERRIBLE IN THE CLAIMS DEPARTMENT, everyone is fake and stabbing you in the back when your not looking, they don't care one bit about the employees, claims needs to talk to take advice from UW department and learn how to treat employee's and keep them around. They play favorites with certain employee's. There are some employee's that get away with stuff that others are getting fired for, because their supervisor covers for them. They really need to get proper training, advice on how to treat the employee's, and a little ethics and moral's. If you are thinking about working here RUN..RUN as fast as you can.

2.0

Sep 20, 2015

Auto Claims Examiner: Same Bull Everywhere

Claims examiner

Recommend

CEO approval

Business Outlook

Pros

Still some nice tenured sups and coworkers. Holiday Bonus of 2 weeks Pay. Free parking

Cons

Workload and essential job functions are unrealistic for one educated hard working multi tasking employee. You have to either violate work functions like answering phones in order to be 100% compliant with Dept. of Insurance and State Laws. It's always a rob-Peter-to-pay-Paul work environment here that no ethical employee enjoys but we can only do so much in a day. Most employees feel badly that customers do not know what happens inside the offices daily.

1.0

Sep 9, 2014

National Call Center CSR III

Customer service representative iii

Recommend

CEO approval

Business Outlook

Pros

Very little. The Christmas bonus is nice.

Cons

The two female managers upstairs near the big wooden doors. They spend most of the day gossiping about other managers, the Call Center director, the Senior Manager, and CSR's on their own team. It wouldn't be so bad if we couldn't hear them, but they do that right on the floor at their desks and expect those of us who sit near them to not say anything. It is very much like high school, and not professional at all. I have been in the workforce for over 25 years and i have never seen such childish behavior.

Viewing 43 - 45 of 719 Reviews

Jobs at Mercury Insurance Company

Property Claims Examiner II - Wind/Hail

Claims Specialist Mechanical Protection