Do not work here if you care about yourself
Pros
Most of your co workers are great to work with.
Cons
Mercury is the worst company to work for. The upper management is so out of touch when it comes to claims it’s ridiculous. They pretend to care about their employees but they don’t you’re just a number to them. The workload is unmanageable and instead of offering help they bully and threaten you to work faster or else. Adjusters can’t succeed when the Managers and Supervisors do not back you up when customers are constantly verbally abusing you. They only want to cater to insureds or claimants who constantly lie over their employees who tell the truth. Employees are constantly going on stress leave because this company does not listen to all their employees only a select few who tell them what they want to hear. No one is on the same page here one branch handles claims one way and another branch another does a different thing. With these unattainable goals and amount of work given we are not paid enough. They also give you unattainable goals to get out of giving you bonuses, promoting and raises they also want to write you up if you call out sick another thing to get out of giving you a raise so you’re just forced to come in when you’re not feeling well. This company is slowly loosing business because the amount of workload does not allow anyone time to do anything but importantly the customer service expectations by the company and they just blame the adjusters and say do better without a solution or help.