Does Mercury Insurance Company pay their employees well?

According to anonymously submitted Glassdoor reviews, Mercury Insurance Company employees rate their compensation and benefits as 3.1 out of 5. Find out more about salaries and benefits at Mercury Insurance Company. This rating has decreased by 5% over the last 12 months.

How satisfied are employees working at Mercury Insurance Company?

60% of Mercury Insurance Company employees would recommend working there to a friend based on Glassdoor reviews . Employees also rated Mercury Insurance Company 3.3 out of 5 for work life balance, 3.2 for culture and values and 3.1 for career opportunities.

What are the top reviewed jobs at Mercury Insurance Company?

Claims Adjuster (56) , Claims Specialist II (45) , Claims Specialist (33) , Underwriter (23) , Claims Representative (21) , Claims Examiner (16) , Appraisal Specialist (8) , Claims (8) , Claims Supervisor (8) , Customer Service Representative (8) , Business Systems Analyst (7) , Property Claims Adjuster (6) , Senior Claims Adjuster (6) , Senior Underwriter (6) , Business Analyst (5)

What are the pros of working at Mercury Insurance Company according to real employee reviews?

"Benefits are good." ((in 73 reviews)); "People are great and helpful" ((in 35 reviews)); "Nice Christmas bonus" ((in 28 reviews)); "Good work life balance." ((in 20 reviews)); "I worked here for a few years and had great supervisors who genuinely cared and helped us succeed." ((in 20 reviews))

What are the cons of working at Mercury Insurance Company according to real employee reviews?

"Low pay and some toxicity on teams" ((in 47 reviews)); "As much as I appreciated my supervisor, upper management didn't care for their people." ((in 26 reviews)); "Some managers do micromanage their staff." ((in 17 reviews)); "The employees do care and want to help customers but there is so much work where you can not think straight." ((in 16 reviews)); "Heavy workload, high expectations with high claims volume." ((in 10 reviews))

What are employees saying about Mercury Insurance Company layoffs in 2026?

Explore Glassdoor’s employee reviews to understand what current and former employees are saying about Mercury Insurance Company layoffs and their outlook for job security at Mercury Insurance Company in 2026.

What are the top reviewed Mercury Insurance Company locations?

Brea , Rancho Cucamonga , Los Angeles , Clearwater , San Antonio , Folsom , Austin , San Diego , Sacramento , Bridgewater , Valencia , Oklahoma City , Anaheim , Santa Clarita , Tampa , Fullerton , Long Beach , Camarillo , New York , Dallas , Orange , San Jose , California , New Brunswick , California City , Irvine , Sherman Oaks , Chino Hills , Orlando , Atlanta

Mercury Insurance Company reviews

3.4

60% would recommend to a friend

(719 total reviews)

Gabriel Tirador

79% approve of CEO

58% positive business outlook

Company ratings over time

Ratings trend for the last 6 months (719 reviews)

Ratings by demographic groups

Race / Ethnicity

Gender

Sexual orientation

Disability

Parent or family caregiver

Veteran status

Mercury Insurance Company has an employee rating of 3.4 out of 5 stars, based on 719 company reviews on Glassdoor which indicates that most employees have a good working experience there. The Mercury Insurance Company employee rating is in line with the average (within 1 standard deviation) for employers within the Insurance industry (3.6 stars).

Reviews by job title

719 reviews

2.0

Jul 18, 2013

Beware of the "old boys club"

Supervisor

Recommend

CEO approval

Business Outlook

Pros

Good starting company, but don't expect to advance unless you are part of their internal cliques, it's not about what you do but who you know

Cons

Don't expect to advance unless you play their games, hard work doesn't count here. They are constantly looking for the next easy way to improve customer service, instead of doing the right thing. You can't motivate people to help customers by paying someone who wrote a book to train them. If you treat your employees right, pay them fairly and recognize good work then the customer service will follow. You can get away with anything if you know the right people, and they like you.

2.0

Jan 12, 2009

Want to coast? Fly under radar? Just show up. No one will care or notice for that matter.

It analyst

Recommend

CEO approval

Business Outlook

Pros

The compensation is fair, however depending on which department you work in, your experience will be vastly different.

Cons

Highly segmented company, different departments in many different cities and no plan to consolidate anytime in the future. Very difficult to get consensus across departments due to the "silo" approach. Best analogy came from a co-worker, they run the place like a mom and pop liquor store. People are friendly, but only superficially. Everyone seems afraid to speak out against bad processes. If you have the fortitude for it, and don't mind the 1960's mentality and decor, then Mercury is for you! Not at all progressive, like swimming in concrete. Lots of "secretaries" keep the manual processes running. Their bosses don't seem to be very current on best practices and leave it to chance.

2.0

Jul 30, 2025

Don’t torture yourself

Claims examiner

Recommend

CEO approval

Business Outlook

Pros

They give you many chances to fail. Not to train you just to get your file nice and thick to fire you.

Cons

They don’t prepare you for promotion then yell at you for not performing well. You sink or swim on your own.

Viewing 64 - 66 of 719 Reviews

Jobs at Mercury Insurance Company

Property Claims Examiner II - Wind/Hail

Talent Acquisition Coordinator