Mercury Insurance Company reviews

There is lack of communication between the upper and middle management who are in charge of the rank and file. There is way to much bureauacracy at the company that makes things very difficult as far as servicing our insured and claimants that results in a lot anger that wouldn't otherwise occur. Our insureds I believe are not served well by a system that has Mercury using independent to sell policies and the agents don't inform the insureds what is exactly in there policies. As a result when a claim is filed the insured typically doesn't understand for example that they may have to pay there a deductible at least temporarily.

Seems like we are never "fully staffed." When we hear that our work levels are not meeting requirements, we cannot help but feel frustrated because we do work hard and produce as much as we can. It also seems that most of our time is spent in vain on procedures that seem unnecessary. Employees, insured, and claimants have to jump through "hoops" to get things done. Information provided always has to be verified over and over again. Certain departments have very limited/slow upward mobility.