Is Mercy a good company to work for as a Patient Service Associate?

Patient Service Associate professionals working at Mercy have rated their employer with 3.7 out of 5 stars in 42 Glassdoor reviews. This is a higher than average score with the overall rating of Mercy employees being 3.6 out of 5 stars. Search open Patient Service Associate Jobs at Mercy now and start preparing for your job interview by browsing frequently asked Patient Service Associate interview questions at Mercy .

Does Mercy pay Patient Service Associate employees well?

Patient Service Associate professionals rate their compensation and benefits at Mercy with 2.6 out of 5 stars based on 42 anonymously submitted employee reviews. This is 23.7% worse than the company average rating for salary and benefits. Find out more about Patient Service Associate salaries at Mercy.

How happy are Patient Service Associate professionals working at Mercy?

63% of Patient Service Associate employees at Mercy would recommend their employer to a friend. This rating has increased by 61% in the past 12 months. Patient Service Associate professionals have also rated Mercy with a 4.1 rating for work-life-balance, 3.6 rating for diversity and inclusion, 3.3 rating for culture and values and 3.5 rating for career opportunities.

What are the top reviewed jobs at Mercy?

Registered Nurse (272) , Registered Nurse, BSN (87) , Medical Assistant (71) , Patient Access Representative (68) , Patient Care Technician (39) , Pharmacy Technician (32) , Patient Service Representative (29) , Licensed Practical Nurse (LPN) (28) , Director (26) , Manager (26) , Certified Nursing Assistant CNA (25) , Nurse Practitioner (25) , Staff RN (25) , Licensed Practical Nurse (23) , PCT Patient Care Tech (23)

What are the pros of working at Mercy according to real employee reviews?

"Benefits are good and patients appreciate you" ((in 234 reviews)); "I work with some really great coworkers who are team players and care about the patients." ((in 193 reviews)); "Great people and they were very flexible with my college schedule." ((in 166 reviews)); "The culture and teamwork in most units are great" ((in 76 reviews)); "• good work/life balance" ((in 42 reviews))

What are the cons of working at Mercy according to real employee reviews?

"Low pay and typically understaffed" ((in 256 reviews)); "Poor management and more about the amount of patients you see in a day rather than patient care." ((in 167 reviews)); "Poor Leadership and lots of turnover" ((in 60 reviews)); "Upper management can be poor." ((in 50 reviews)); "Horrible job and the managers are so unprofessional..they need to grow up and learn not to listen to everything other employees say" ((in 35 reviews))

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Mercy

Mercy Patient Service Associate reviews

3.7

63% would recommend to a friend

(42 total reviews)

Steve Mackin

23% approve of CEO

54% positive business outlook

Ratings by category

4.1

Work/Life balance

3.6

Diversity & inclusion

3.5

Career opportunities

3.3

Culture & values

3.0

Senior management

2.6

Compensation and benefits

Patient Service Associate employees have rated Mercy with 3.7 out of 5 stars, based on 42 company reviews on Glassdoor. This indicates that most Patient Service Associate professionals have a good working experience there. Mercy is rated in line with the average (within 1 standard deviation) by Patient Service Associate professionals compared to other employers within the Healthcare industry (3.5 stars).

Ratings by demographic groups

Race / Ethnicity

Gender

Sexual orientation

Disability

Parent or family caregiver

Veteran status

Reviews by job title

42 reviews

3.0

Jul 25, 2024

Flexibility

Patient care technician

Recommend

CEO approval

Business Outlook

Pros

Flexable hours and work life.

Cons

Big turnover, could increase pay bad communication.

Mercy Response

Thank you for taking the time to complete a review and sharing positive and constructive feedback regarding your experience. We appreciate hearing from current and past co-workers, as it provides meaningful insight that helps us improve for the better. If you have any additional feedback to share, please feel free to contact our team via email at mercyrecruitmentfeed@mercy.net. Thank you for your time and dedication!

1.0

May 3, 2024

Not great pay

Psa patient service associate

Recommend

CEO approval

Business Outlook

Pros

Love my co-workers and the president Dr. Miners actually walks around every floor on the weekends and talks to everyone. He really does care about us and it shows!

Cons

The pay, the hospital cares more about making money than patients these days. That's not how it use to be.

Mercy Response

Thank you for completing a review and sharing feedback regarding your experience and perspective. If you have any further feedback to share, please contact our team via email at mercyrecruitmentfeed@mercy.net. Thank you!

5.0

Mar 13, 2024

Mercy Experience

Patient care technician

Recommend

CEO approval

Business Outlook

Pros

Great environment and very good communication

Cons

Orientation was a little jumbled upon hirin g

Mercy Response

We always consider it an honor to receive five-star reviews! We’re elated to know you’re enjoying your time with Mercy. Thank you for your time and review. If you have any further feedback to share, please contact our team via email at mercyrecruitmentfeed@mercy.net.

Viewing 7 - 9 of 42 Reviews

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Mercy Patient Service Associate reviews

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Flexibility

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