Pros
The wages are livable, and if you're at the right location, the people you work with are absolutely amazing individuals..
Cons
Where to start? This is a company that started small and has long since outgrown their processes and procedures. Oddly enough, those processes and procedures have not changed. They follow statutes to the letter, which would not seem a bad thing on the face of the statement, but when dealing with a several mentally ill person who will take her "rights" (quotations, because this person has NO concept of socially appropriate rights or interactions, and anything she wants is a "right") and then keep making more and more unattainable demands (I.e., I shouldn't be in the room because it's my fault for getting bitten because I was trying to keep her from harming herself). This is a company that demands that you only use their interventions during periods of crisis. Again, not a big deal until dealing again with someone for whom a non-company intervention would work. Then, if you use it, you get written up and a VA investigation is completed. It's also a highly nepotistic, with the highest concentration of these familial connections remaining in administrative positions. It would be nice, and probably quite beneficial, for these people at the office to work at least one shift each month at one of the homes. It might help them understand what they're dealing with. All-in-all, a terrible, terrifying place to work. I took a pay cut to leave and I've never been happier.