Is MetLife a good company to work for as a Customer Service (CSR)?

Customer Service (CSR) professionals working at MetLife have rated their employer with 3.1 out of 5 stars in 107 Glassdoor reviews. This is a lower than average score with the overall rating of MetLife employees being 3.7 out of 5 stars. Search open Customer Service (CSR) Jobs at MetLife now and start preparing for your job interview by browsing frequently asked Customer Service (CSR) interview questions at MetLife .

Does MetLife pay Customer Service (CSR) employees well?

Customer Service (CSR) professionals rate their compensation and benefits at MetLife with 3.8 out of 5 stars based on 107 anonymously submitted employee reviews. This is 5.4% better than the company average rating for salary and benefits. Find out more about Customer Service (CSR) salaries at MetLife.

How happy are Customer Service (CSR) professionals working at MetLife?

56% of Customer Service (CSR) employees at MetLife would recommend their employer to a friend. This rating has decreased by 5% in the past 12 months. Customer Service (CSR) professionals have also rated MetLife with a 3.6 rating for work-life-balance, 3.8 rating for diversity and inclusion, 3.1 rating for culture and values and 3.1 rating for career opportunities.

What are the top reviewed jobs at MetLife?

Director (136) , Manager (116) , Assistant Manager (113) , Financial Services Representative (108) , Senior Associate (82) , Project Manager (80) , Business Analyst (79) , Customer Service Representative (74) , Financial Advisor (73) , Estagiário (67) , Intern (66) , Team Leader (55) , Claims Adjuster (54) , Consultant (54) , Analyst (51)

What are the pros of working at MetLife according to real employee reviews?

"Benefits are great and the retirement and matching 401K are excellent." ((in 718 reviews)); "2) Good work life balance...Except the last couple of weeks leading to a release." ((in 560 reviews)); "until it changed and thought they are a mature player in the uk market; personal development; great people; international network" ((in 407 reviews)); "Pay was good and great" ((in 233 reviews)); "Flexible and good culture." ((in 214 reviews))

What are the cons of working at MetLife according to real employee reviews?

"Poor management and could not keep up with regulation changes" ((in 258 reviews)); "Unlike other companies a bonus at MetLife is part of your pay (because the salaries are low) so you count on those dollars." ((in 176 reviews)); "Toxic work environments bad managers still in payroll" ((in 126 reviews)); "poor leadership and future vision of company missing" ((in 77 reviews)); "Bad upper management who allow bad employees to have have free reign and create tension in the work environment." ((in 72 reviews))

MetLife Customer Service (CSR) reviews

3.1

56% would recommend to a friend

(107 total reviews)

Michel Khalaf

50% approve of CEO

48% positive business outlook

Company ratings over time

Ratings trend for the last 6 months (107 reviews)

Ratings by demographic groups

Race / Ethnicity

Gender

Sexual orientation

Disability

Parent or family caregiver

Veteran status

Customer Service (CSR) employees have rated MetLife with 3.1 out of 5 stars, based on 107 company reviews on Glassdoor. This indicates that most Customer Service (CSR) professionals have a good working experience there. MetLife is rated in line with the average (within 1 standard deviation) by Customer Service (CSR) professionals compared to other employers within the Insurance industry (3.6 stars).

Reviews by job title

107 reviews

4.0

Aug 16, 2014

Great company to work for.

Customer service representative

Recommend

CEO approval

Business Outlook

Pros

The people are friendly and there are many opportunities to grow. Great compensation and benefit packages. Excellent training.

Cons

It's very political. Like many companies they are closing offices and departments and outsourcing to consultants in order to save money.

4.0

Jul 9, 2014

Great company to work for

Customer service representative

Recommend

CEO approval

Business Outlook

Pros

They seem to really care about your development as a person and also in what you want to do in your career. Growth is important to them. They do pretty well with recognizing achievements and seem to be trying to move in the right direction for the right reasons.

Cons

I sometimes felt like I was treated as a child because I was in a call center. Some people that worked there weren't reliable, and so everyone was treated the same - which was fairly micro-managed. A few supervisors there just seemed to be beyond rude. Luckily, none of them were my supervisor.

1.0

May 16, 2013

More Profit comes from the Associates Pockets

Customer service representative

Recommend

CEO approval

Business Outlook

Pros

Good benefits, poor pay. Talk alot about opportunity but none available. (unless your related)

Cons

I your on a call and your break or lunch arrives you miss your lunch or break, no pay. Same for the end of the day if your on a call you can't hang up, or get written up, but they won't pay you because the OT wasn't preapproved!

Viewing 97 - 99 of 107 Reviews

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MetLife

MetLife Customer Service (CSR) reviews

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