Metapack reviews

4.0

80% would recommend to a friend

(81 total reviews)

John Clem

83% approve of CEO

71% positive business outlook

Metapack has an employee rating of 4.0 out of 5 stars, based on 81 company reviews on Glassdoor which indicates that most employees have a good working experience there. The Metapack employee rating is in line with the average (within 1 standard deviation) for employers within the Information Technology industry (3.9 stars).

Reviews by job title

81 reviews
2.0
Mar 3, 2015

No product strategy, or clear direction

Anonymous employee
Recommend
CEO approval
Business Outlook

Pros

The office is lovely and it's in a nice location (although a little far from tube stations). The CEO is a nice chap that you can easily have a conversation with. It's not hugely stressful working here if you stop caring. Excellent work/life balance but I think that's just me!

Cons

All the products have a very short roadmap, with no clear direction. I can't figure out how the product team spend their time! This by far is the worst problem here. There are a lot of bad people that should have been removed from the company, but instead they have just been shoved aside where they still get in the way and cause damage. The new version of the legacy system is just as bad as the legacy system, so now we are maintaining two legacy systems! No clear direction on which methodology we should be using. We are blocked when we try to work in an innovative agile way by the old fashioned workers so we have a horrible situation where we know we are making a bad decision, but we have to continue anyway so that these old fashioned workers have something to do. Experienced people are ignored as senior staff are afraid to make bold moves (or moves that appear bold to Metapack, they're really obvious things!)

avatar
Metapack Response
11y
Useful insight and thank you for this honesty. Life in a fast-growth SaaS company reaching toward a global market positioning is hard - when suddenly you have to scale several commercial platforms into one incredible offering - whilst bringing the entire organisation along with you at speed. Challenges to how we mature, create sustainable processes, engage and align with various areas of the business to built a holistic, intelligent neural net that comes across to the customer as seamless and unified are all upon us now. And what an incredible place to be as it sure beats shutting things down and tearing it apart because we got the vision wrong or our market place was imploding - right? This is the hard work associated with growing companies well, and the very reason we have reconstructed our vision and mission parameters, hired about 8 new senior executives who are experienced transformational managers and will continue to address People, Process and Technology challenges in an intelligent and considered way and are globalising most every aspect of our organisation. It's never easy - going from being the apex play in the UK to expanding rapidly into the rest of the world with the same success. But it's a terrific challenge for the right people who love that sort of hard work. There are always disappointments along the way, and rough roads to navigate - but that's the fun of it too if you like solving problems, engaging in how to globally expand companies and becoming a global leader in anything - especially high tech solving for complicated logistical challenges. We welcome honest criticism - it makes us better. Jeff Wellstead Group HR Director (and former consultant who focuses on SME high-tech expansion and globalisation)
1.0
Apr 29, 2016

Being primed for sale

Anonymous employee
Recommend
CEO approval
Business Outlook

Pros

Biggest carrier base allows to dominate and bully retailer with a rather technologically ancient product

Cons

Not a tech company. Backstabbing. Noisy environment. No single vision. High class tech specialists are being used as material to be discarded.

2.0
Jan 29, 2016

MetaPack Employee

Recommend
CEO approval
Business Outlook

Pros

Huge potential and probably the largest provider in its space. Aggressively focused on sales so a fantastic opportunity to earn commission in a sales role. Offices are extremely high quality with fantastic perks like massages, food, drinks and very generous social outings for evening drinks etc

Cons

An extremely naive and sometimes arrogant business which from the very top believes in using up human resources at will. There is a significant lack of experience at the highest levels which undermines any experience at the middle and lower tiers. Everything is a debate and everyone knows better, do not expect that experience and skill will count for anything within MetaPack. Technology is of a poor standard lagging 10 years behind the industry which increases effort to develop and also to support services. User Experience is very low and contempt has bred among the customers as they feel exploited. A customer facing role in MetaPack is not a pleasant or enviable role.

Viewing 4 - 6 of 81 Reviews

Glassdoor has 83 Metapack reviews submitted anonymously by Metapack employees. Read employee reviews and ratings on Glassdoor to decide if Metapack is right for you.