Is Michaels a good company to work for as a Customer Service Associate?

Customer Service Associate professionals working at Michaels have rated their employer with 3.3 out of 5 stars in 33 Glassdoor reviews. This is a higher than average score with the overall rating of Michaels employees being 3.1 out of 5 stars. Search open Customer Service Associate Jobs at Michaels now and start preparing for your job interview by browsing frequently asked Customer Service Associate interview questions at Michaels .

Does Michaels pay Customer Service Associate employees well?

Customer Service Associate professionals rate their compensation and benefits at Michaels with 3.3 out of 5 stars based on 33 anonymously submitted employee reviews. This is 27.6% better than the company average rating for salary and benefits. Find out more about Customer Service Associate salaries at Michaels.

What are the top reviewed jobs at Michaels?

Sales Associate (1012) , Cashier (985) , Sales Associate/Cashier (807) , Replenishment Associate (384) , Customer Experience Manager (335) , Store Manager (263) , Certified Custom Framer (249) , Custom Framer (155) , Retail Sales Associate (144) , Support Specialist (111) , Manager (108) , Replenishment Manager (95) , Operations Manager (90) , Framer (74) , Custom Framing Manager (71)

What are the pros of working at Michaels according to real employee reviews?

"Coworkers were great and seemed to genuinely like or not mind doing their jobs at all." ((in 643 reviews)); "The people I worked with are great and the employee discount was good as well." ((in 597 reviews)); "Hours are flexible and perfect for what I need." ((in 371 reviews)); "Benefits are good for full time and part time employees" ((in 183 reviews)); "Flexible hours and scheduling." ((in 175 reviews))

What are the cons of working at Michaels according to real employee reviews?

"Pay is low in all positions and the chance of getting a fair yearly review and raise not all." ((in 985 reviews)); "Poor management and mistreatment of employees" ((in 720 reviews)); "Each store is different and if you have a bad manager then things can get chaotic." ((in 449 reviews)); "No training and no advance warning." ((in 283 reviews)); "Lazy and do nothing store managers and assistant managers" ((in 117 reviews))

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Michaels

Michaels Customer Service Associate reviews

3.3

98% would recommend to a friend

(33 total reviews)

David Boone

Not enough data to show CEO approval

30% positive business outlook

Ratings by category

3.8

Culture & values

3.8

Diversity & inclusion

3.3

Compensation and benefits

3.2

Work/Life balance

3.2

Senior management

3.0

Career opportunities

Customer Service Associate employees have rated Michaels with 3.3 out of 5 stars, based on 33 company reviews on Glassdoor. This indicates that most Customer Service Associate professionals have a good working experience there. Michaels is rated in line with the average (within 1 standard deviation) by Customer Service Associate professionals compared to other employers within the Retail & Wholesale industry (3.5 stars).

Ratings by demographic groups

Race / Ethnicity

Gender

Sexual orientation

Disability

Parent or family caregiver

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Reviews by job title

33 reviews

5.0

Nov 14, 2025

Fun work environment

Customer service associate

Recommend

CEO approval

Business Outlook

Pros

fun environment, great co-workers, awesome supervisor, generous discount.

Cons

None that I can think of.

3.0

Jul 22, 2025

Smooth work process, interesting management

Customer service associate

Recommend

CEO approval

Business Outlook

Pros

The work is straightforward and simple, training is basically a formality as it's extremely straightforward.

Cons

The management team wasn't stellar.

3.0

Feb 4, 2025

Fun environment, low pay, but some good benefits

Customer service associate

Recommend

CEO approval

Business Outlook

Pros

I love the craft store environment, which is why I wanted a job here. So, that's been fun for me. And despite the low hourly, at least we had pretty good benefits -- some I had never had before and will really miss. My fav was this online peer support chat (supportiv.com/michaels) that really helped me through some hard times.

Cons

Pay is low and hard to get a promotion

Viewing 1 - 3 of 33 Reviews

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Michaels reviews FAQs

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Michaels

Michaels Customer Service Associate reviews

Ratings by category

Ratings by demographic groups

Reviews by job title

Fun work environment

Smooth work process, interesting management

Fun environment, low pay, but some good benefits

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