Is Micro Center a good company to work for as a Customer Service (CSR)?

Customer Service (CSR) professionals working at Micro Center have rated their employer with 3.9 out of 5 stars in 266 Glassdoor reviews. This is a higher than average score with the overall rating of Micro Center employees being 3.6 out of 5 stars. Search open Customer Service (CSR) Jobs at Micro Center now and start preparing for your job interview by browsing frequently asked Customer Service (CSR) interview questions at Micro Center .

Does Micro Center pay Customer Service (CSR) employees well?

Customer Service (CSR) professionals rate their compensation and benefits at Micro Center with 3.7 out of 5 stars based on 266 anonymously submitted employee reviews. This is 8.5% better than the company average rating for salary and benefits. Find out more about Customer Service (CSR) salaries at Micro Center.

How happy are Customer Service (CSR) professionals working at Micro Center?

69% of Customer Service (CSR) employees at Micro Center would recommend their employer to a friend. This rating has increased by 15% in the past 12 months. Customer Service (CSR) professionals have also rated Micro Center with a 3.9 rating for work-life-balance, 4.1 rating for diversity and inclusion, 3.8 rating for culture and values and 3.5 rating for career opportunities.

What are the top reviewed jobs at Micro Center?

Sales Associate (188) , Customer Service Representative (178) , General Sales Associate (116) , Customer Service Representative (CSR) (85) , Retail Sales Associate (57) , Service Technician (47) , Systems Sales Associate (35) , Sales (26) , Warehouse Associate (23) , Computer Technician (17) , Inventory Specialist (17) , Technician (16) , BYO Sales Associate (15) , Manager (15) , Cashier (14)

What are the pros of working at Micro Center according to real employee reviews?

"The people that I work for are just great and the people I work with are equally awesome." ((in 94 reviews)); "benefits were good and sufficient" ((in 61 reviews)); "Good money available if you are good at talking to customers" ((in 34 reviews)); "Fun work environment" ((in 31 reviews)); "So many great employees and discounts" ((in 29 reviews))

What are the cons of working at Micro Center according to real employee reviews?

"bad management for the entire store" ((in 178 reviews)); "low pay and poorly run" ((in 102 reviews)); "Managers don't take complaints to heart." ((in 70 reviews)); "If you don't, you get reprimanded and your pay gets cut (your commission is based on how much you can upsell customers into buying software, warranties, and credit cards)." ((in 40 reviews)); "The job is very intense with long hours." ((in 38 reviews))

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Micro Center

Micro Center Customer Service (CSR) reviews

3.9

69% would recommend to a friend

(266 total reviews)

Richard M. Mershad

79% approve of CEO

59% positive business outlook

Ratings by category

4.1

Diversity & inclusion

3.9

Work/Life balance

3.8

Culture & values

3.7

Compensation and benefits

3.5

Career opportunities

3.4

Senior management

Customer Service (CSR) employees have rated Micro Center with 3.9 out of 5 stars, based on 266 company reviews on Glassdoor. This indicates that most Customer Service (CSR) professionals have a good working experience there. Micro Center is rated in line with the average (within 1 standard deviation) by Customer Service (CSR) professionals compared to other employers within the Retail & Wholesale industry (3.5 stars).

Ratings by demographic groups

Race / Ethnicity

Gender

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Disability

Parent or family caregiver

Veteran status

Reviews by job title

266 reviews

3.0

Mar 21, 2026

Better Than Others, Still Not Great

Customer service representative

Recommend

CEO approval

Business Outlook

Pros

High-involvement management and low-level managers that were interested in getting to know you and interact with you as a person.

Cons

Disconnected upper management that espoused cultural touchstones whilst trying to catch you on small technicalities and enforcing rules to the letter.

Micro Center Response

3mo

Thank you for taking the time to share your feedback. We are glad to hear that you had a positive experience with our local management team and felt valued as an individual—that connection is something we truly strive for. We also appreciate you sharing your perspective on our culture and policies. We aim to balance clear standards with a supportive environment, and we will certainly take your feedback into consideration as we continue to refine our approach. We wish you the best of luck in your future endeavors. Best - Jennifer Rex - Senior HR Generalist – 614.850.3153

4.0

Mar 17, 2026

Pretty good if you like tech

Customer service representative

Recommend

CEO approval

Business Outlook

Pros

Surrounded by computer parts. Customers usually have some sort of knowledge about what they need.

Cons

Not much really, Pretty cool place to work.

Micro Center Response

3mo

Thank you for the kind words! We’re thrilled to hear that you enjoyed your time with us and that being surrounded by tech and knowledgeable customers made for a great experience. It’s always rewarding to work in an environment where you can share your passion with others. We appreciate your three-plus years of service and wish you the very best in your next chapter! Best - Jennifer Rex - Senior HR Generalist – 614.850.3153

3.0

Jan 29, 2026

Not great but not bad

Customer service representative (csr)

Recommend

CEO approval

Business Outlook

Pros

Fun environment, it’s truly a tech haven.

Cons

Upper management lacks compassion for their employees. Extremely sales oriented, you better know how to sell a service plan.

Micro Center Response

5mo

Thank you for the review. We’re glad you enjoyed the 'tech haven' atmosphere we strive to create. Regarding our focus on service plans, we aim to provide our CSRs with the tools to succeed in these sales, as they provide both essential protection for our customers and commission opportunities for our team. We appreciate your feedback on our management approach and will use it to ensure we’re better supporting our staff in reaching those goals. Best - Jennifer Rex - Senior HR Generalist – 614.850.3153

Viewing 4 - 6 of 266 Reviews

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Micro Center Customer Service (CSR) reviews

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Better Than Others, Still Not Great

Pretty good if you like tech

Not great but not bad

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