Is Micro Center a good company to work for as a Customer Service (CSR)?

Customer Service (CSR) professionals working at Micro Center have rated their employer with 3.9 out of 5 stars in 266 Glassdoor reviews. This is a higher than average score with the overall rating of Micro Center employees being 3.6 out of 5 stars. Search open Customer Service (CSR) Jobs at Micro Center now and start preparing for your job interview by browsing frequently asked Customer Service (CSR) interview questions at Micro Center .

Does Micro Center pay Customer Service (CSR) employees well?

Customer Service (CSR) professionals rate their compensation and benefits at Micro Center with 3.7 out of 5 stars based on 266 anonymously submitted employee reviews. This is 8.5% better than the company average rating for salary and benefits. Find out more about Customer Service (CSR) salaries at Micro Center.

How happy are Customer Service (CSR) professionals working at Micro Center?

69% of Customer Service (CSR) employees at Micro Center would recommend their employer to a friend. This rating has increased by 15% in the past 12 months. Customer Service (CSR) professionals have also rated Micro Center with a 3.9 rating for work-life-balance, 4.1 rating for diversity and inclusion, 3.8 rating for culture and values and 3.5 rating for career opportunities.

What are the top reviewed jobs at Micro Center?

Sales Associate (188) , Customer Service Representative (178) , General Sales Associate (116) , Customer Service Representative (CSR) (85) , Retail Sales Associate (57) , Service Technician (47) , Systems Sales Associate (35) , Sales (26) , Warehouse Associate (23) , Computer Technician (17) , Inventory Specialist (17) , Technician (16) , BYO Sales Associate (15) , Manager (15) , Cashier (14)

What are the pros of working at Micro Center according to real employee reviews?

"The people that I work for are just great and the people I work with are equally awesome." ((in 94 reviews)); "benefits were good and sufficient" ((in 61 reviews)); "Good money available if you are good at talking to customers" ((in 34 reviews)); "Fun work environment" ((in 31 reviews)); "So many great employees and discounts" ((in 29 reviews))

What are the cons of working at Micro Center according to real employee reviews?

"bad management for the entire store" ((in 178 reviews)); "low pay and poorly run" ((in 102 reviews)); "Managers don't take complaints to heart." ((in 70 reviews)); "If you don't, you get reprimanded and your pay gets cut (your commission is based on how much you can upsell customers into buying software, warranties, and credit cards)." ((in 40 reviews)); "The job is very intense with long hours." ((in 38 reviews))

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Micro Center

Micro Center Customer Service (CSR) reviews

3.9

69% would recommend to a friend

(266 total reviews)

Richard M. Mershad

79% approve of CEO

59% positive business outlook

Ratings by category

4.1

Diversity & inclusion

3.9

Work/Life balance

3.8

Culture & values

3.7

Compensation and benefits

3.5

Career opportunities

3.4

Senior management

Customer Service (CSR) employees have rated Micro Center with 3.9 out of 5 stars, based on 266 company reviews on Glassdoor. This indicates that most Customer Service (CSR) professionals have a good working experience there. Micro Center is rated in line with the average (within 1 standard deviation) by Customer Service (CSR) professionals compared to other employers within the Retail & Wholesale industry (3.5 stars).

Ratings by demographic groups

Race / Ethnicity

Gender

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Parent or family caregiver

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Reviews by job title

266 reviews

4.0

Oct 26, 2025

Good culture

Customer service representative (csr)

Recommend

CEO approval

Business Outlook

Pros

Commission based and professional co workers

Cons

High pressure during holidays and rush times

Micro Center Response

7mo

We appreciate your feedback and are pleased to hear you recognize the good culture and professionalism of your co-workers at our Fairfax location. We recognize that commission-based roles, especially during peak holidays and rush times, involve high pressure. We strive to staff up as aggressively as possible during these periods to minimize the strain on our team while still meeting intense customer demand. Thank you for your continued hard work and dedication. Best - Jennifer Rex - Senior HR Generalist – 614.850.3153

3.0

Oct 20, 2025

CSR Review

Customer service representative (csr)

Recommend

CEO approval

Business Outlook

Pros

Discounts on select products, experience with stress and customers,

Cons

stressful, generally side with customers over workers to get issues resolved

Micro Center Response

7mo

Thank you for taking the time to share your perspective on your Customer Service Representative experience. We are glad you benefited from the product discounts and gained valuable experience interacting with customers. We recognize that the CSR role can be challenging and stressful, and we strive to provide a work environment that is both supportive and rewarding. While we are committed to resolving customer issues, we are equally committed to ensuring our team members feel respected and backed by management. Best of luck in your future endeavors. Best - Jennifer Rex - Senior HR Generalist – 614.850.3153

4.0

Oct 6, 2025

Amazing crew, inconsistent management

Customer service representative

Recommend

CEO approval

Business Outlook

Pros

* Great coworkers * Opportunity to boost pay through sales as a cashier * Opportunity to grow through FEL, SALES, or SERVICE * It's probably the best retail experience you can obtain * You have a more consistent pay than the other departments

Cons

* Need to meet multitudes of statistics * It's still retail * There are multiple levels of people who can tell you what to do, it's inconsistent sometimes. * Performance-based work, so if you're bad, you'll receive less hours and reduced chances at joining other departments.

Micro Center Response

7mo

We appreciate you taking the time to share your feedback, and we're glad to hear you recognize the strength of our crew and the growth opportunities here. We take all feedback seriously, particularly your comments regarding management consistency and clear direction. We are committed to providing supportive and consistent leadership across all departments. Thank you for the constructive insights. If you wish to discuss your experience privately, please feel free to reach out directly to your local HR partner. Best - Jennifer Rex - Senior HR Generalist – 614.850.3153

Viewing 10 - 12 of 266 Reviews

Jobs at Micro Center

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RETAIL CUSTOMER SERVICE REPRESENTATIVE/CASHIER

RETAIL CUSTOMER SERVICE REPRESENTATIVE/CASHIER

RETAIL CUSTOMER SERVICE REPRESENTATIVE/CASHIER

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Micro Center Customer Service (CSR) reviews

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Good culture

CSR Review

Amazing crew, inconsistent management

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