Is Micro Center a good company to work for as a Customer Service (CSR)?

Customer Service (CSR) professionals working at Micro Center have rated their employer with 3.9 out of 5 stars in 266 Glassdoor reviews. This is a higher than average score with the overall rating of Micro Center employees being 3.6 out of 5 stars. Search open Customer Service (CSR) Jobs at Micro Center now and start preparing for your job interview by browsing frequently asked Customer Service (CSR) interview questions at Micro Center .

Does Micro Center pay Customer Service (CSR) employees well?

Customer Service (CSR) professionals rate their compensation and benefits at Micro Center with 3.7 out of 5 stars based on 266 anonymously submitted employee reviews. This is 8.5% better than the company average rating for salary and benefits. Find out more about Customer Service (CSR) salaries at Micro Center.

How happy are Customer Service (CSR) professionals working at Micro Center?

69% of Customer Service (CSR) employees at Micro Center would recommend their employer to a friend. This rating has increased by 15% in the past 12 months. Customer Service (CSR) professionals have also rated Micro Center with a 3.9 rating for work-life-balance, 4.1 rating for diversity and inclusion, 3.8 rating for culture and values and 3.5 rating for career opportunities.

What are the top reviewed jobs at Micro Center?

Sales Associate (188) , Customer Service Representative (178) , General Sales Associate (116) , Customer Service Representative (CSR) (85) , Retail Sales Associate (57) , Service Technician (47) , Systems Sales Associate (35) , Sales (26) , Warehouse Associate (23) , Computer Technician (17) , Inventory Specialist (17) , Technician (16) , BYO Sales Associate (15) , Manager (15) , Cashier (14)

What are the pros of working at Micro Center according to real employee reviews?

"The people that I work for are just great and the people I work with are equally awesome." ((in 94 reviews)); "benefits were good and sufficient" ((in 61 reviews)); "Good money available if you are good at talking to customers" ((in 34 reviews)); "Fun work environment" ((in 31 reviews)); "So many great employees and discounts" ((in 29 reviews))

What are the cons of working at Micro Center according to real employee reviews?

"bad management for the entire store" ((in 178 reviews)); "low pay and poorly run" ((in 102 reviews)); "Managers don't take complaints to heart." ((in 70 reviews)); "If you don't, you get reprimanded and your pay gets cut (your commission is based on how much you can upsell customers into buying software, warranties, and credit cards)." ((in 40 reviews)); "The job is very intense with long hours." ((in 38 reviews))

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Micro Center

Micro Center Customer Service (CSR) reviews

3.9

69% would recommend to a friend

(266 total reviews)

Richard M. Mershad

79% approve of CEO

59% positive business outlook

Ratings by category

4.1

Diversity & inclusion

3.9

Work/Life balance

3.8

Culture & values

3.7

Compensation and benefits

3.5

Career opportunities

3.4

Senior management

Customer Service (CSR) employees have rated Micro Center with 3.9 out of 5 stars, based on 266 company reviews on Glassdoor. This indicates that most Customer Service (CSR) professionals have a good working experience there. Micro Center is rated in line with the average (within 1 standard deviation) by Customer Service (CSR) professionals compared to other employers within the Retail & Wholesale industry (3.5 stars).

Ratings by demographic groups

Race / Ethnicity

Gender

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Parent or family caregiver

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Reviews by job title

266 reviews

4.0

Jan 29, 2026

A ok company

Customer service representative (csr)

Recommend

CEO approval

Business Outlook

Pros

There is a lot you can learn from the csr position from the coworkers and the customers

Cons

Very demanding and you'll go over beyond your role at times.

Micro Center Response

5mo

Thanks for the review!! We’re glad you were able to learn so much from the team and our customers in Sharonville. We definitely ask a lot of our team, and we appreciate the hard work you put in during your time here. Your feedback about management responsiveness is well-taken—communication is something we’re always aiming to get right. We wish you the best! Best - Jennifer Rex - Senior HR Generalist – 614.850.3153

5.0

Jan 20, 2026

Great

Customer service representative (csr)

Recommend

CEO approval

Business Outlook

Pros

Can make as much as you can sell.

Cons

None really, culture at my store was great.

Micro Center Response

5mo

Thanks for your review! We’re happy to hear you had a great experience with our team and found the sales opportunities rewarding. We appreciate the time you spent with us and wish you continued success! Best - Jennifer Rex - Senior HR Generalist – 614.850.3153

3.0

Nov 12, 2025

Customer Service Representative

Customer service representative

Recommend

CEO approval

Business Outlook

Pros

Good for your first job.

Cons

A lot of upselling protection plans to make commission.

Micro Center Response

7mo

Thanks for sharing your feedback. We are pleased to hear you found the position valuable as a first job experience. We recognize that our sales roles require skill in offering extended service and protection plans. This is a core part of ensuring our customers have the right long-term support for their technology investments. We aim for all upselling to focus on providing genuine value to the customer while helping associates maximize their commission opportunities. We wish you success in your future endeavors. Best - Jennifer Rex - Senior HR Generalist – 614.850.3153

Viewing 7 - 9 of 266 Reviews

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Micro Center Customer Service (CSR) reviews

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Customer Service Representative

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