Is Micro Center a good company to work for as a Customer Service Representative CSR?

Customer Service Representative CSR professionals working at Micro Center have rated their employer with 3.9 out of 5 stars in 85 Glassdoor reviews. This is a higher than average score with the overall rating of Micro Center employees being 3.6 out of 5 stars. Search open Customer Service Representative CSR Jobs at Micro Center now and start preparing for your job interview by browsing frequently asked Customer Service Representative CSR interview questions at Micro Center .

Does Micro Center pay Customer Service Representative CSR employees well?

Customer Service Representative CSR professionals rate their compensation and benefits at Micro Center with 3.8 out of 5 stars based on 85 anonymously submitted employee reviews. This is 11.1% better than the company average rating for salary and benefits. Find out more about Customer Service Representative CSR salaries at Micro Center.

What are the top reviewed jobs at Micro Center?

Sales Associate (188) , Customer Service Representative (178) , General Sales Associate (116) , Customer Service Representative (CSR) (85) , Retail Sales Associate (57) , Service Technician (47) , Systems Sales Associate (35) , Sales (26) , Warehouse Associate (23) , Computer Technician (17) , Inventory Specialist (17) , Technician (16) , BYO Sales Associate (15) , Manager (15) , Cashier (14)

What are the pros of working at Micro Center according to real employee reviews?

"The people that I work for are just great and the people I work with are equally awesome." ((in 94 reviews)); "benefits were good and sufficient" ((in 61 reviews)); "Good money available if you are good at talking to customers" ((in 34 reviews)); "Fun work environment" ((in 31 reviews)); "So many great employees and discounts" ((in 29 reviews))

What are the cons of working at Micro Center according to real employee reviews?

"bad management for the entire store" ((in 178 reviews)); "low pay and poorly run" ((in 102 reviews)); "Managers don't take complaints to heart." ((in 70 reviews)); "If you don't, you get reprimanded and your pay gets cut (your commission is based on how much you can upsell customers into buying software, warranties, and credit cards)." ((in 40 reviews)); "The job is very intense with long hours." ((in 38 reviews))

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Micro Center

Micro Center Customer Service Representative CSR reviews

3.9

68% would recommend to a friend

(85 total reviews)

Richard M. Mershad

81% approve of CEO

62% positive business outlook

Ratings by category

4.3

Diversity & inclusion

3.9

Work/Life balance

3.8

Culture & values

3.8

Compensation and benefits

3.7

Career opportunities

3.6

Senior management

Customer Service Representative (CSR) employees have rated Micro Center with 3.9 out of 5 stars, based on 85 company reviews on Glassdoor. This indicates that most Customer Service Representative (CSR) professionals have a good working experience there. Micro Center is rated in line with the average (within 1 standard deviation) by Customer Service Representative (CSR) professionals compared to other employers within the Retail & Wholesale industry (3.5 stars).

Ratings by demographic groups

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Reviews by job title

85 reviews

4.0

May 30, 2025

Words to fill this in

Customer service representative (csr)

Recommend

CEO approval

Business Outlook

Pros

Words to fill this in

Cons

Compensation based on level of hours

Micro Center Response

Thanks for sharing your feedback! We appreciate you taking the time to provide your insights. We've noted your comments regarding compensation based on the level of hours and will certainly take this into account as we continuously evaluate various aspects of the employee experience. Your advice to "Keep hiring good people for the sales floor" is well-received. We're committed to building strong, knowledgeable teams who provide excellent service, and we continuously strive to attract and retain top talent. We're always working to improve the Micro Center experience for our employees, and your input contributes to that effort. Best - Jennifer Rex - Senior HR Generalist – 614.850.3153

5.0

Apr 29, 2025

Overall Experience So Far

Customer service representative (csr)

Recommend

CEO approval

Business Outlook

Pros

When it comes to both management as well as co-workers, I feel as if everyone is very supportive and very welcoming, which is something that is rare to find in customer service jobs. I feel as if I grow daily in this company and have not had days where I had a sense of dread because I had to come in to work.

Cons

When starting out at this job, there is a boat load of info and information that you will have to wrap your head around at the beginning. It may get you nervous at first because of how complex their system seems on the outside, plus being expected by customers to have some knowledge on the items that are being bought, which there are a plethora of different product categories to know about. Take the learning step by step slowly and you will start to overcome this however.

Micro Center Response

Thank you for taking the time to share such a positive review of your experience as a CSR! It's fantastic to hear that you feel supported by management and your coworkers, that you're experiencing daily growth, and that you don't have that sense of dread coming into work – that truly means a lot to us. We also appreciate your honest feedback about the initial learning curve and the amount of information to absorb when starting out. It's a great point, and we value you sharing how you're overcoming that challenge step-by-step. Thanks for being a valued member of our team! Best - Jennifer Rex - Senior HR Generalist – 614.850.3153

3.0

Apr 24, 2025

Decent overall

Customer service representative (csr)

Recommend

CEO approval

Business Outlook

Pros

Aright employee purchase program and opportunity to change roles.

Cons

Lack of defined roles in sales.

Micro Center Response

Thanks for sharing your review! We're glad to hear you found the employee purchase program and opportunities to change roles positive aspects of working with us. We've noted your feedback regarding the definition of roles in sales. We appreciate you sharing your perspective. We wish you the best in your future endeavors. Best - Jennifer Rex - Senior HR Generalist – 614.850.3153

Viewing 13 - 15 of 85 Reviews

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