Microsoft Customer Experience Program Manager reviews

4.7

99% would recommend to a friend

(73 total reviews)
avatar

Satya Nadella

99% approve of CEO

99% positive business outlook

Customer Experience Program Manager employees have rated Microsoft with 4.7 out of 5 stars, based on 73 company reviews on Glassdoor. This indicates that most Customer Experience Program Manager professionals have an excellent working experience there. Microsoft is rated 22% above average by Customer Experience Program Manager professionals compared to other employers within the Information Technology industry (3.9 stars).

Reviews by job title

73 reviews
2.0
Aug 28, 2009
Recommend
CEO approval
Business Outlook

Pros

All subject to change: Free sodas, milk and machine made coffee. Medical is still relatively good. Still a few really good people there. Lots of product teams to work for. Pay is relatively good – depends on what you do.

Cons

Reviews are a joke. compensation is no longer awarded based on individual or team performance. might end up crammed into a tiny office with other people. Bureaucracy, bureaucracy. Top down product design. Middle management is over bloated. Senior management seems aloof with some of the decisions (Bing – don’t get me started). Critical information doesn’t pass between Senior managers and lower ranks. Medical\vision\dental has been whittled down over the years. Lots of wasted cycles and resources. Internal training for some disciplines is lacking or none existent. Over all the company still doesn’t understand or embrace good user experience design. Stock is in the toilet.

2.0
Mar 15, 2009
Recommend
CEO approval
Business Outlook

Pros

Benefits, Security, many brilliant people

Cons

Not innovative, follower, does not listen to the brilliant people, internal spending on internal marketing is a waste of time and resources, politics, backstabbing, fear, infighting between PMs, focus on climbing corporate ladder instead of cutting edge innovation, inefficiency, unnecessary overlaps, one department doing same work as the next without communication and sharing, constant re-invention of the wheel

4.0
Jun 18, 2008
Recommend
CEO approval
Business Outlook

Pros

There are a lot of great opportunities at Microsoft, and room for advancement as well. Additionally, since Microsoft has a diverse set of products, there is the potential for lateral movement if you are interested in exploring a different product area. In addition, you get to use geeky lexicon like "ping me later" or "let's take this offine", etc. :-) Of course, there are the great health benefits...among the best in the biz. This is a great place for someone fresh out of college to work, because there are so many different areas of Microsoft. If Microsoft opens up a substantial presence in the downtown Seattle area in the coming years, I will definitely check out what opportunites there are.

Cons

For me, the biggest problem was the commute. After 10 years or so, it really took it's toll. I like living in Seattle, so whether I drove or took the bus, I could count on a long commute. Sometimes as much as an hour on the way home. My decision to leave was largely based on finding a job with a better commute. I was able to find some great opportunites in Seattle that allowed me to recover an hour each day that I would have previously spent commuting. If you live on the Eastside, Microsoft is a better proposition as the commute is much less.

Viewing 70 - 72 of 73 Reviews

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