Miles IT reviews

Although they see themselves as one big team, it can be very difficult getting help with a problem when you're having issues. Documentation is poor, and co-workers are so swamped that they can't take the time to help their teammates.

There is essentially no training for any department. The culture is “sink or swim,” and while some independence is expected, the volume of information and the expectation to handle it alone is overwhelming. People encourage you to ask for help, but most team members are already drowning in their own workloads and simply don’t have the time. Even highly skilled technicians would struggle. Workload has grown far faster than pay as the company expands rapidly, leaving many departments feeling crushed. The gap between management and the employees driving the company’s growth seems to be widening. That’s especially discouraging because many of the VPs are genuinely good people.